Sr Service Coordinator
AMERICANA COMPUTERS SYSTEMS LLC
Total years of experience :2 years, 10 Months
Monitoring the networks, unix, windows, database, server&backup, application alerts in HPBSM tool
•Creating the tickets in HPSM tool depends on the alert
•Following upon the alert clearness
•Providing 24x7 Support for monitoring incident alerts through HPBSM tool.
•Tracking of notification alerts
•Preparing daily, weekly and monthly reports for all alerts.
• Sending startup day and end of the day reports
•Sending daily backup status reports
2016
•Preparing daily, weekly and monthly reports.
•Gathering requirements from sales and delivery.
•Working closely with recruitment team for the fulfillment of open positions.
•Managing vendors, conducting weekly review to track the progress of closures.
•Validation of open positions.
•Flash the open positions.
•Bench management.
•Virtual Bench Management.
•Driving PM’s to extend the billability of employees.
Assign and transfer the ticket to the respective teams through the Ticketing tool
•Pending ticket follow ups and closing it accordingly on daily basis
•As being the first point of contact to users
•Sending Daily activity Report
•Resolving and updating the tickets on daily basis
•Creating incident and service request
•Taking remote of Users machine
•Answering queries concerning usage of standard applications & IT services
•Resolve most of the PC client services calls + ability to troubleshoot effectively
•dispatch the call to the next level, if necessary
•Assist users remotely in resolving issues encountered in their daily use of IT system
•Checking and replaying mails to the End users
•Following up the pending tickets
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