Division Manager
Saudi Telecom Company
مجموع سنوات الخبرة :13 years, 10 أشهر
o Division Manager for
• IN (Intelligent Network)
• DMC ( Device Management Center)
• PS (packets and Switching )
Senior VAS System Engineer for Roamware services in STC (Saudi Telecom Company)
• Performing daily systems health check.
• Handling faults finding and diagnosing.
• Performing daily/weekly reports to check the performance of the services.
• Ensures appropriate inclusion of engineering function within investigation
• Escalating to second line support those issues needed L3 support
• Handling STC technical complains.
• Provided 24/7 support for STC.
• Working at acceptance tests for new Value Added Services.
• Handling the responsibilities of assisting senior Roamware technical consultant engineers in tough issues
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