Platinum account manager
American Express
Total des années d'expérience :9 years, 2 Mois
Lifestyle concierge, ensuring that platinum members get the best treatment and amenities wherever they are.
Team account management planning on a quarterly basis.
Action all cases, tasks and emails on the general dashboard in a timely manner (within 1 to 2 hours).
Immediate responses and Action on emergency cases.
Ensure high quality of data for all transaction verifications.
Open a case for each restaurant, Lifestyle and club bookings.
Travel cases have to be as detailed as possible (e.g. caller, contact method, destination, preferred time, room category, number of travelers…) and all details to be summarized in the “additional details”.
Engage clients proactively based on pre-call preparations, calls to be served as reminder of services.
Preserve customer account security and mitigate any possible breaches or fraudulent activity.
Abides with campaign readiness time for example 92 % ready.
Ensure financial health to all managed account to support card members spending’s and anticipated spending’s.
Ensure Quality metrics are closely implemented throughout customer interaction and seek quality monitoring support whenever needed.
Handling and assisting clients of the Business and the cooperate account after working hours. To ensure stability of spend.
June 2011 Scientific Diploma Altarbia Al Haditha – Riyadh, Saudi Arabia