Manager, Home Owner Association
Emaar, The Economic City
Total des années d'expérience :20 years, 5 Mois
1- Establishing the HOA for JOD project 240, 000 sqm. (Residential, Retail and Hotels)
2- Prepare & Maintain Common Area Services Charge Model
3- Assist and Support the CRM team regarding Client's request and follow-up, to ensure customer complaints are handled and resolved accurately and timely manner.
4- Coordinate, review and process all utilities billing invoices related to Residential owners and communicate with Finance.
5- Receive and tackle all Residential owner complaint, communicate and follow up with all stakeholders to resolve the issue.
6- Develop and implement plans to improve operational effectiveness and efficiency.
7- Manage & Supervise JODC primises & facilities
8- Manage and supervising daily tracking of the stock of F&B and detergents related to the Project & Offices.
9- Managing the relations with suppliers
10- Supervise, maintain and apply the Covid-19 precautions and procedure (Crises Team member)
11- Prepare and submit the preparedness requirements plan during Peak Season (Hajj/Ramadan).
12- Aptitude in decision-making and problem-solving.
13- Market study & Intelligence
Targeting potential clients and satisfaction their need whenever possible.
Responsible for preparing operation procedures (SOP) for both selling and leasing process (forms - and contracts).
Presenting projects proposals for clients.
Negotiating and closing deals.
Following-up with targeted clients.
Preparing weekly sales calls report.
Providing potential client’s database.
Providing market researches (customer questionnaires, cadastral survey and reports).
Keep client updated to maintain continuity of communication.
Support team members.
Other duties as assigned.
Anagment Associate.
Real Estate Valuation (Land and Property).
Marketing Consulting & Real Estate Advisory
Assets Group for Financial Consulting Services & Real Estate Development & Marketing
Jeddah, KSA 11 Oct. 2008 - 01 May. 2012
Sales Manager Assistant
Duties & responsibilities: • Real Estate Valuation (Land and Property)
• Marketing Consulting & Real Estate Advisory
• Marketing studies for petro Rabigh, Zahran Co.
• Invesment studies (Towers malls: (Selling / Leasing)
• Al-Mada Real Estate Project (Selling / Leasing)
• Lamar Real Estate Project (Selling / Leasing)
• Zahran Business Center Real Estate Project
• Al- Hussain Center Real Estate Project (Selling / Leasing shops)
• Kaust Real Estate Projects ( (Selling / Leasing shops)
• Directed Building and sales of speculative property
• Sold offices, malls, land to a marketed clientele
• Bought property and oversaw home construction from start to finish
• Commercial and Residential Sales Representatives
• Property Appraisers
• Al-Nour 2 Real Estate Project (Selling)
Al-Saedan Real Estate Company. Jeddah, KSA 26 Mar. 2007 - 01 Oct. 2008
Regional Manager (Rawda Center)
Duties & responsibilities: • Assists with the management of all aspects of retail, including hiring, scheduling, training, marketing,
loss prevention and team leadership, specifically with Merchandising
• Taking sub-contractors on hire, supervising the execution of the work from beginning to end.
• Worked as a Property Claims Representative and estimated the value of claims and coverage and made reports.
• Calling and interacting property owners, real estate firms, property insurance representatives and adjusters
• promoting and marketing company's services
• Coordinates and implements all retail activities within the store, focusing on sales, service and people
• Integrates all corporate strategies into assigned store such as events and promotions
• Identify, recruit and attract top talent; hire and retain a complete qualified staff of sales leaders
Midad Company for Real Estate Development & Investment LTD (Coral Mall Commercial Center)
Jeddah, KSA 01 Nov. 2005 - 01 Nov. 2006
General Marketing Manager (Coral Mall - Stars Avenue)
Duties & responsibilities: • Working directly with management firms and companies and apartment building and complexes
• Assists with the management of all aspects of retail, including hiring, scheduling, training, marketing,
loss prevention and team leadership, specifically with Merchandising
• Taking sub-contractors on hire, supervising the execution of the work from beginning to end.
• Worked as a Property Claims Representative and estimated the value of claims and coverage and made reports.
• Calling and interacting property owners, real estate firms, property insurance representatives and adjusters
• promoting and marketing company's services
Sadana Establishment for Real Estate Marketing. Jeddah, KSA 2004 - 2005
Leasing Manager
Duties & responsibilities: • preparing leases (Mall Rents): (Millennium Mall / Tahlia, Omnia Center / Rawda street, Stars Avenue
/ Sari Road, Coral Mall / Tahlia Street, Heraa Avenue / Heraa street, Salehiya Plaza / Palestine street,
Jamaa Mall / jamaa street, Assalama Center / Prince Sultan street)
• Coordinating maintenance and tenant work orders, showing apartments and calling tenants regarding payment issues
• Negotiating leases, seeking new clients, marketing, tracking budgets, and supervising property
maintenance
• Advise customers on matters relating to leases, contracts, development and investment
• Handling customers requests for services on lease and tenancy matters and gather feedback to improve products and services
Le Jeddah Meridian Hotel. Jeddah, KSA 01 Jul. 2002 - 30 Jun. 2004
Guest service Agent
Duties & responsibilities: • Meet, greet and receive customers and guests
• Maintain visitor registration database
• Schedule conference rooms, food and building services
• Provide coverage support for the other reception team members as required
• make reservations and cancellations for guests over the phone, by letter, fax or email and face to face
• Allocate rooms and hand out keys to guests or porters
• Answering questions about facilities and amenities in the hotel and the surrounding area
• Reviews arrivals and departures for guest preferences to ensure customer satisfaction
• Checks guests in and out of hotel
• Provides information and acts as a resource of services to guests or hotel visitors by making restaurant
reservations/suggestions, arranging car services, giving directions, etc.
• Responds and acts on guests complaints, service or security problems
• Receives and acknowledges reservation requests, cancellations and changes
• Distributes mail, faxes, messages or packages to registered guests or hotel personnel
• Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests
• King AbdulAziz University (Jeddah, KSA) Year 2004 Faculty of Economics and Administration Qualification: Bachelor Degree of Business Administration
• Al-Mostaqbal High School (Jeddah, KSA) Year 2000/2001
Qualification: High School of Science Section Trainings & Courses