Rakan Kheder

- Managing day to day operations
- Managing the buildings maintenance such as Electrical, H.V.A.V, Civil, Hydraulics, Electronics, Lift/Automation
- Managing the buildings services such as Housekeeping, Office services, Waste Management, Horticulture/Pest Control, and Catering etc.
- Allocating and managing space within buildings
- Carrying out regular facility audits and inspections
- Issuing PTWs (Permit to Work) for services and subcontractors
- Organising the security and general administrative services of the building
- Providing feedback, training, coaching and guidance to junior staff
- Reporting to senior managers on budgets and resources
- Coordinating with purchase department for materials
- Daily, weekly, monthly and yearly reporting for all activities
- On call for security and facility related issues
- Ensuring all buildings meets the strictest HSE requirements
- Responding to any major incidents that affect the normal activities
- Preparing Accident / Incident reports to find out the causes and adopting proper preventive measures
- Investigating all Accidents & Near misses for root causes & recommendations to prevent similarities and preparing reports & follow up on recommendation
- Reviewing Activity Risk Assessment to all jobs
- Managing the safe use, handling, storage and transport of substances
- Monitoring the work of contractors and checking that it is done to the highest standards
- Managing and updating all operational procedures in campus
- Managing and updating building manuals
- Performing other duties as required

- Team building (recruiting, induction plans, training and managing a team of max. 8 members)
- Database management
- Developed and managed candidate pipelines
- Managed all external job boards >10 (contracts, payments, job posting, trainings and technical support)
- Managed company's profile on Xing and LinkedIn
- Promoted the company's profile by advertising open projects on Xing, LinkedIn and relevant professional forums
- Data Protection (processed all inquiries regarding the storage and deletion of personal data)
- Process and performance optimization (conducting surveys, completing audits, assigning tasks, setting deadlines, maintaining/monitoring SLA’s and documenting work procedures, policies and processes)
- Supported our international offices (UK - France)
- Cooperating with internal and external departments
- Project Leader for “Database Outsourcing“
- Safety officer and First Aid officer at work
- Performed other duties as assigned

- Responding to consultants regarding stored personal data and other inquiries via telephone and e-mails
- Requesting updated CVs, contact information, availability etc. from consultants via inbound/outbound calls and e-mails
- Entering new records and updating existing records directly into the database
- Converting CVs to a standard layout before sending them out to clients
- Skill-coding profiles in the database
- Tracking all conversations with the consultants in the internal database

- Personal contact for customers regarding banking products, accounts and services (phone, email, fax or in person)
- Promoting and selling financial products and services to customers via inbound/outbound calls and e-mails
- Processing credit cards, loans and mortgage applications
- Dealing with enquiries and complaints according to policies and protocols
- Helping and advising customers to find the right product
- Updating customer accounts
- Performing general administrative tasks

- Processing invoices and handling deposits
- Tracking payments
- Cooperating with internal and external departments, customers and suppliers
- Business centre management (organising and coordinating business events >2000 guests)
- Handling flight reservations and confirmations
- Responding to guest enquiries via telephone and e-mails
- Reporting to management
- Filing and general administrative tasks

- Organising summer programs, including: recreation, arts and crafts, healthy living, activities, sports and field trips
- Teaching English for beginners (speaking and writing)
- Teaching the principles of computers
- Sports trainer (swimming/football)
- Supervising and providing leadership to ensure a safe and caring environment