Business Analyst
Computer & Systems Engineering Company
Total years of experience :17 years, 4 Months
• Gathered business Requirements, analyzed data. Created work flow diagrams and identified scope.
• Acted as a liaison between the business area experts and the technical team, dealing with both the groups effectively.
• Worked closely with the UI team to model the GUI screens, which met user requirements, defined requirements and also company standards.
• Acted as a liaison between the technical group and business users.
• Writing documentation regarding functional changes into the system, based on interviews with the end-user.
• Developed Functional Specifications for new applications/enhancements to existing applications based on RFPs.
• Created URS-User Requirement Specifications.
• Testing the product at development stage to ensure that it has been developed as per the business rules specified.
• Formulated test plans and design test cases for the application from business requirements, functional specifications and use case document.
• Assisting in system and user acceptance testing performed client presentations.
• Writing Test scenarios and preparing Test cases and UAT report.
Handling queries related to pre-issues and post-issues of Investors of UTI Mutual funds through emails.
•Handling a team of 4-5 members of non commercial transactions(backend operations) of UTI MF
•Clarifying the Investors grievances and queries corresponding through image processing replies.
•Ensure that Investor complaints and queries are resolved in a speedy manner to enhance customer satisfaction where these relate to the Operations of the company.
•Giving updates on day to day activities of the team to the Manager.
•Maintaining Daily, Weekly and Monthly attendance, control and Operational Reports
•Identifying the needs of the team members and conducting training sessions
•Providing the IT team with Change Request Documents for changes/rectification in applications and suggest application improvements.
• Handling queries related to pre-issues and post-issues of Investors of UTI Mutual funds through emails.
• Handling a team of 4-5 members of non commercial transactions(backend operations) of UTI MF
• Clarifying the Investors grievances and queries corresponding through image processing replies.
• Ensure that Investor complaints and queries are resolved in a speedy manner to enhance customer satisfaction where these relate to the Operations of the company.
• Giving updates on day to day activities of the team to the Manager.
• Maintaining Daily, Weekly and Monthly attendance, control and Operational Reports
• Identifying the needs of the team members and conducting training sessions
• Providing the IT team with Change Request Documents for changes/rectification in applications and suggest application improvements.
• Handling service calls/E-mails on Trading Accounts in Equity, Futures and Options, Mutual funds.
• Taking and placing customer’s orders on their respective Trading accounts in Equity, Futures and Options, Commodities and Mutual funds.
• Further attending to customer’s queries related to Demat accounts, Equity and Futures & options Settlement cycle, order status, short delivery, auctions, open positions etc.
• Identifying and resolving the discrepancies in settlements of Securities, Futures & Options, Commodities and Mutual funds.
• Effectively handle customer queries and escalations and try to solve them as per the stated business rules and SLA.
• Assist superiors in process flow for the team and suggest process improvements.
EDUCATIONAL QUALIFICATIONS • B.Tech (Computer Science & Engineering)