Rakesh Kumar

• Designed and developed AI agents using Large Language Models (LLMs) within an
Agentic AI Framework, enabling intelligent automation, workflow orchestration, and
AI-driven user interactions.
• Administer and manage the Docebo Learning Management System (LMS), including
training content management, course creation, learner enrollment, and learning
operations support.
• Configure role-based user access, manage groups and catalogs, and keep
organizational learning structures to ensure secure and scalable learning delivery.
• Design customized organization-specific landing pages and assign courses, catalogs,
and learning resources based on business requirements, ensuring seamless access
and learner engagement.

• Finding new market leads through social media while providing high-level support
and keeping strong client relationships.
• Mentor new hires and interns through technical training and coaching on effective
customer engagement.
• Ensure product quality by finding issues and managing systematic bug reports using
Mantis.
• Set clear sales targets for the team and implement focused strategies to ensure all
performance goals are met.