Rakesh Pandey

• Managing and supporting over 250+ systems, including desktops, laptops,
printers, Cisco switches, routers, and wireless access points across plant and
residential areas.
• Providing Level 1 technical support for hardware, network connectivity, and
peripheral issues.
• Assisting in the monitoring and maintenance of Layer 2 and Layer 3 networking
infrastructure alongside senior engineers.
• Supporting three on-site servers including firewall, online UPS, and critical
network equipment.
• Actively involved in troubleshooting LAN/WAN issues, configuring network
devices, and ensuring continuous network uptime.
• Coordinating with team members to ensure stable and secure IT infrastructure
across the entire facility.
• Capable of working autonomously as well as collaboratively within a team,
• Femelier with IP, DHCP, LAN, WAN, Subnetting, DNS,
• basic routing & Switching knowledge

• Maintained and supported around 60-70 desktop systems in multiple offices
across Raipur.
• Managed hardware troubleshooting, software installation, and inventory tracking
of IT assets.
• Installed basic networking equipment and ensured all systems were working
smoothly.
• Also coordinated with field teams during government project executions.

As a System Engineer, I am handling all IT related query (CCTV, System, Network,
Hardware, etc.) of Shops and Offices.
Providing all computer related issues solution of our shop manager including
hardware or network.
Handling all CCTV related work like commissioning, configuration and maintenance.
Office 365 Administration and outlook mail configuration.

• Hardware Troubleshooting: Diagnose and repair issues in PCs, laptops, printers,
and other peripherals.
• Network Setup: Install and configure routers, switches, LAN cables, and basic Wi
Fi networks at clients locations.