راكيش Sivakumar, System Support
Supervisor

راكيش Sivakumar

System Support Supervisor

Qatar Aviation Services

البلد
قطر
التعليم
ماجستير, Software Engineering
الخبرات
12 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 9 أشهر

System Support Supervisor في Qatar Aviation Services
  • أشغل هذه الوظيفة منذ يناير 2020

Aviation / IT

System Administrator
  • مايو 2018 إلى أغسطس 2019

ENTERTAINMENT
TASALI (KIDZANIA
DOHA)
Doha,
Qatar

System Administrator في CGGC-BURHAN JV
  • قطر
  • يناير 2017 إلى أبريل 2018
Sr. Technical Team Lead في HEWLETT PACKARD ENTERPRISE
  • الهند
  • ديسمبر 2012 إلى يناير 2017
Software Services في ACCENTURE SERVICES PVT LTD
  • الهند
  • يونيو 2010 إلى أغسطس 2011
Trainer في FIRST SOURCE LTD
  • الهند
  • أكتوبر 2009 إلى مايو 2010

Software
Services
ROLES PERFORMED
SYSTEM SUPPORT SUPERVISOR
* Supporting and Handling QAS Telecom & mobility devices.
* Configuring, testing & rolling out Airside operational devices such as Zebra & Motorola scanners for BRS,
CABT & Ramp operations.
Résumé of Rakesh Sivakumar Page 3 of 4
* Also supporting other mobility devices like Tablets, Mobile phones with Airwatch profile support including
Ooredoo IOT connectivity's.
* Handling multiple Projects with the Hamad International Airport team for the WLAN Security (CISCO ISE) &
Access Points across the Airport.
SYSTEM ADMINISTRATOR
• Configure Servers and establishing the networking environment by designing system configuration, directing
system installation, defining, documenting and enforcing system standards and disaster recovery operations.
• Test programs or databases, correct errors and make necessary modifications.
• Work as part of a project team to coordinate database development and determine project scope and
limitations.
• Perform installation and testing of new products and improvements to computer systems such as the
installation of new databases, operating systems and software, POS Systems configuration & Setup.
• Identify and evaluate industry trends in database systems to serve as a source of information and advice for
upper management. Identify system data, hardware or software components required to meet user needs.
• Configured Avaya IP Phones and PABX, Aruba Access Point Controllers and Access Points. Setup and Configure
Fortinet Firewall and Implement Policies.
• Negotiated and purchased computers and end-user software within a given budget, including software for
Anti-Virus, ERP System etc. Negotiated with the vendor for the buyout of the company phone system, saving
employer over 65% of the initial buyout price. Managed telecommunication vendors to reduce the annual
costs.
• Assessed and resolved complex issues with the strong analytical and problem-solving skills, coupled with
effective facilitation, communication and teaching/mentoring skills. Hence, carry organizational proficiencies
of working in cross functional teams, multitasking and managing time independently, in a fast-paced
environment with little direction; along with the ability to adjust to changing business needs, quickly.
• Strong ability to prepare and present technical documentation coupled with the ability to communicate in a
professional manner when interacting across staff levels and internal/external customers. Hence, proven
ability to work independently or as an integral member of a team.
• Demonstrable experience with project management, system implementation, and integration, coupled with
excellent people management skills in a team environment

الخلفية التعليمية

ماجستير, Software Engineering
  • في National Institute of Information Technology
  • يناير 2014

’s in

الثانوية العامة أو ما يعادلها, Software Engineering
  • في National Institute of Information Technology
  • يناير 2014

’s in

الثانوية العامة أو ما يعادلها, Computer Applications
  • في National Institute of Engineering
  • يناير 2011

(

Specialties & Skills

Microsoft Windows
Visual C++
COMPUTER HARDWARE
DELIVERY
DOCUMENTATION
HUMAN RESOURCES
MACINTOSH
MICROSOFT WINDOWS
NETWORKING
OPERATING SYSTEMS

اللغات

الانجليزية
متمرّس
الهندية
متمرّس