Customer Service Administrator
Azizi developments
Total years of experience :10 years, 2 Months
· Initially set up the Admin department for Collections and prepared systems and
procedures for its proper functioning.
· Preparing MIS reports such as Due/Overdue reports, Collection reports, Nationality
reports, etc to apprise management of the business performance.
· Preparing targets for Collections, Mortgage and Community management team and
reports on their performance appraisal.
· Allocation of clients to the Collections and Community management team.
· Maintained the client database and ensured the records related to Client information
and payment plans are accurate in the CRM system.
· Was responsible for preparing and creating a system for bulk mail, its distribution to
clients and tracking of the same.
B. A. Management