Customer Service Administrator
Azizi Developments
مجموع سنوات الخبرة :24 years, 7 أشهر
• Preparing MIS reports (viz. Overdue reports, Collection reports, Customer related reports such as VIP Client segregation, Nationality & Language Reports) to apprise management of the business performance and assisting in formulating future objectives and operational policies/procedures
• Issuing statement of account which provides details on the client's unit payments received till date, dues/over dues if any etc.
• Allocation of clients to Collections Team based on balance receivables to ensure proper follow up of payments
• Prepared targets for collections team and reports on their performance appraisal.
• Introduced procedures and system to establish an efficient system for filing and management of all documents in relation to clients, maintaining customer records and communications on CRM system.
• Maintained the client database and ensured the records related to client information, payment plans etc are accurate in CRM system.
• Responsible for preparing and creating a system for bulk mail, its distribution to clients and tracking of the same.
• Maintaining the property database and sending out availability, blocked and reserved units list periodically.
• Uploading available property units for lease and sale to website portals
• Dealing with client enquiries and maintained files concerning leases and sales.
• Creating reports on sales, leases and revenues.
• Prepared forms and other documents related to sales, renewals, leases and MOU's.
• Prepare mailing information for management review, i.e., newsletter, notices, etc.
• Comparing properties to determine a competitive market price and convey the information to the concerned property consultant.
• Responsible for collecting due payments on behalf of landlords and obtaining lease agreement documents.
• Any other administrative tasks as and when necessary.
• Providing excellent customer service to potential clients.
• Assisted the Contracts Manager in maintaining property inventory list by updating prices, stock information, new sales or reservations and issuing availability list to sales team on a weekly basis.
• Created and updated sale & purchase agreement details in online CRM system called Salesforce.com as well as in the internal client database.
• Played a key role in updating transaction related comments, handling customer interactions, enquiries, complaints and maintaining all contractual documentation & communications with clients in Sales Force.Com.
• Demonstrated abilities in handling customer queries in relation to payment reminders, property transfers, address change, payment details, payment discrepancies, etc.
• Prepared overdue reports on a daily basis to assess the risk of client defaults and thereby issuing final notice to defaulting clients. Compiling documents required for cancellation of contracts of defaulting clients.
• Looked into the reconciliation of the overdue report and total collections report between online system and internal client database to identify and rectifying any faulty mechanism.
• Ensured the invoice claims submitted by external agents are as per contractual terms and conditions which also includes approval and processing of the invoices for payment.
• Prepared internal commission for the sales staff, ensuring the claims are satisfactory, and communicating to accounts to prepare the same for payment.
Was responsible for issuing:
• Receipts for all payments received through TT or Cheque and ensuring delivery of the same to the clients.
• Statement of account and updating the payment schedule in ESCROW documents.
• Payment reminders and following up with clients to ensure timely payment as per the payment plan.
Interfaced and coordinated with:
• Finance/Accounts department for seamless management of functions such as forecasting of collections, preparing overdue reports, reports on new sales, accountable for providing cash inflow forecast as per payment terms.
• Sales department for preparing agency agreements, sale & purchase agreements, re-sale listing agreements, commission process for internal sales consultants and external agents.
• Legal department for checking on the compliance of documents before preparing any agreements, communicating with customers having legal lawsuits, etc.
• Courier agent to enable smooth functioning of bulk couriers to clients and ensuring its prompt delivery.
• Established an efficient system for filing and management of all documents in relation to staff, suppliers, stock updates, product portfolio, sales, etc.
• Demonstrated abilities in handling enquiries of customers and providing information concerning product availability and prices on behalf of the sales team. Researched new clients and provided lead to the sales team.
Feb’03-Jul’08 with “BMC Gulf Trading LLC”, Dubai, UAE as “Administrator”
Company Profile: Resellers & dealers in wallpapers, wooden floors, bathroom sanitary wares, shower enclosures, commercial kitchen & wardrobes

• Supported the sales executives by preparing the Bill of Quantity (BOQ) from the AutoCAD Drawings including product presentations.
• Controlled, monitored all purchase requisitions & vendor payments. Looked into the requisition for quotation from suppliers, price and product comparison, ensured timely delivery of samples and organized the mock up of various prospective projects.
• Ensured proper follow up of payments were under taken with various customers as per the sales agreement
Managed the office:
• Controlled the purchase of office supplies and maintained petty cash reports.
• Ensured that the company vehicles are maintained in a systematic manner including timely renewal of vehicle insurance, registration of vehicles, checking of Salik & traffic fines, ensured timely payment of bills - Etisalat, DEWA etc.
• Organized the travel and accommodation arrangements for company visitors and staff.
• Was responsible for making cold calls to source new clients.
• Played a key role in developing a customer base and coordinated activities with other team members to
increase growth in revenue.
• Was accountable for presenting the investment products and insurance linked investments to individual investors.
• Guided clients to choose particular products based on their individual risk appetite.
• Capitalized on new and existing marketing opportunities to effectively provide superior customer service
and maintain exceptionally positive account relationships.
• Interfaced and ensured regular communication with customers on their portfolio performance and release of new products in the market.