ICT Assistant Administrator
GEMS EDUCATION
Total years of experience :2 years, 7 Months
• To provide technical support and advice as required across the school for staff, pupils and visitors.
• To adopt a proactive approach and responsibility in providing ICT support and one to one training to staff and students.
• To install, maintain, upgrade and repair a wide range of ICT equipment and support SIMS.
• Rectify problems relating to the malfunction of ICT equipment including software.
• Respond to ICT Support requests in a timely fashion to ensure minimum disruption to teaching and learning at all times.
• Follow school backup, virus protection and security procedures.
• To monitor and keep a log of all breakdowns and alterations to the network.
• Liaise with suppliers and external support companies in appropriate method.
• Record accurately and prioritise support requests, outcomes and time taken in the help desk software.
• To assist with the design and maintenance of the school’s intranet, web site and digital signage system ensuring they are populated with current data at all times.
• Create user accounts for staff/students to access the school network including SIMS.
• To work with the ICT Systems Manager, supporting our partner primary schools to provide occasional off site technical support.
• Work within school policies and aware of confidential nature of issues within school.
• Reporting to ICT manager and administration manager.
• Managing, maintaining, developing and deploying applications and databases in response to business needs.
• Perform database administration and development, as well as web development.
• Work with the business to add functionality to existing databases in production.
• Contributed to the overall development of the web development team
• Perform maintenance and updates to existing websites as requested.
• Assist team members with large scale application development projects (up to 6 months duration). Required to assist with documentation, planning and client liaison.
• Manage small-to-medium-sized projects (up to 3 months duration and primarily self-directed).
• Support of existing applications, with phone support and other interaction with our clients.
• Design and develop database system using MS Access.
• Usability testing and reporting for a variety of client websites.
I have achieved First Class in MCA. I completed my BSc in Computer Science and achieved First Class.