Raksha Singh

Our clients raise the tickets to us though mail & our client Support Team assign the tickets to Engineers on our ticketingCRM . Then
we have to coordinate with the clients & resolve their issue that are related to the dialer, SIP channels, PRI down, Voice breaking
issue, Agents wrong report, Replicationnot running, configuration FTP & Samba server, Database backup, Server HDD error, Server
on emergency mode, configure new IVR (Interactive voice response) for this we use wave pad software. We have to use Linux
commands & SQL queries, check the different logs related to the issue to provide the solution.
Cluster setup and monitor all node with LB, CMS, and nodesconfiguration.

• Monitor Admin Panel along with managing customer data.
• Client Interaction for new projects and managing all verticals including software demos to handling queries.
• Trained trainees regarding software processing.
• Monitoring the Bulk WhatsApp Server.
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