IT Helpdesk Specialist
Fadaat Media
Total years of experience :11 years, 11 Months
- L1, L2, L3 support to all I.T. issues (Hardware and Software)
- Telecommunication Solutions (Avaya)
- Software Inquiry, Evaluation, Installation, Maintenance and Configuration (Media and Entertainment)
- Network Installation and Configuration (Cisco)
- Network Security Installation and Configuration
- ERP System (SAP)
- Administer Active Directory and Microsoft Exchange
- Handling Asset Management
- Microsoft Products and other software Installation and Configuration
- Management Information System (MIS) support
- Provide Training and Support to all End Users
- Assistance in CCTV System (HikVision)
- Supporting the team to have successful project implementation, Service Management Solution
Being the focal point of the group for IT in healthcare sector, managing the IT budget allocation for getting the best option for the company. Direct reporting to CEO and General Manager for all the technicalities needed in the company.
- Handling all I.T. issues (Hardware and Software)
- Telecommunication Solutions (Alcatel, Amigo, Yealink)
- Server Installation, Maintenance and Configuration (Windows Server 2008, 2012)
- Network Installation and Configuration (Juniper, Cisco, Microtik)
- Network Security Installation and Configuration (Fortinet, StormShield, Paloalto)
- ERP Pioneer System Administrator (Reception, Doctors, Finance) - HMIS
- Microsoft Product Installation and Configuration
- Administration System Software Installation and Configuration (MIS)
- Provide Training and Support to all End User and Customer
- Managing CCTV System (GeoVision, Dahua Tech, iView)
- Supporting the team to have successful project implementation
Being one of the Team leaders for management as an IT administrator / HR In-charge (Preparing the payroll, HR and IT budget allocation for the company), as an assistant to GM to accomplish the IT projects and delivering it on time, Direct reporting to GM and CEO for the plan needed for the company specially on business analysis, expansion and manpower handling.
- Handling all I.T. issues (Hardware and Software)
- Telecommunication Solutions (Panasonic)
- Server Solutions (2008)
- Network Solutions (Cisco)
- Webmail and Web Server Solutions (Bluehost)
- ERP Pioneer System (Reception, Doctors, Finance and Human Resource)
- IT Report (System Status, Inventory, User request)
- HR Procedure Assistance
- Installation and Troubleshoot CCTV System (HIK Vision)