Ralph Mupande

Manage day-to-day IT infrastructure and technical support.
Maintain office computers, printers, routers, and network connectivity.
Administer Microsoft 365 and company email systems.
Support online booking and reservations platforms.
Maintain company website and digital business systems.
Troubleshoot hardware, software, and networking issues.
Implement cybersecurity best practices.
Produce operational reports and business analysis.
Support digital marketing platforms.
Lead digital transformation initiatives to improve operational efficiency.

Coordinated enterprise business systems performance.
Monitored business-critical systems.
Resolved technical incidents.
Supported workflow optimisation.
Assisted with systems upgrades.
Produced operational dashboards and reports.
Provided technical support across departments.

Managed reservations operations and coordinated guest activity scheduling
Supported front-of-house guest flow and customer service delivery during
peak operational periods
Handled VIP client requests and personalized service coordination
Assisted with service briefings and daily operational readiness checks
Resolved guest complaints while maintaining high service standards
Collaborated with operations teams to ensure efficient event and guest
experience execution
Produced daily reservations and operational reports

Installed and configured desktop computers and peripherals.
Supported hotel property management and reservation systems.
Resolved hardware, software, and network issues.
Assisted with Active Directory administration.
Supported Front Office, Finance, Food & Beverage, and Reservations
departments.
Performed preventive maintenance.
Assisted with software deployments.
Maintained IT asset inventory.

Supported digital platform performance monitoring and maintenance.
Assisted systems troubleshooting and reporting improvements.
Supported website and content management systems.