Service Expert
Majid Al Futtaim
Total years of experience :13 years, 0 Months
• Act as a resource for the Sales Advisors on all customer service opportunities. • Communicate Great Customer Service examples to the store teams and main stakeholder. • Ongoing Communication with the customers. • process all returns/credit notes • Complete the Order Maintenance Report • Follow up on all deliveries and customer service issues.
• Send ”thank you” notes and conduct delivery follow up calls.
• Communicate product and customer updates with expert sellers.
• taking accountability for all customer service related “Store News”, and emails. • Monitor and communicate daily and weekly customer service issues to the management team. • Complete Customer Service Resolution Log and share with managers regarding any issues that is unable to be resolved at store level. • Act as a liaison between the store and distribution center.
• Demonstrate ultimate customer service standards and proactively create enhanced shopping experiences.
• Building customer relationships and loyalty through personal interactions and maintenance of clients file
• Handle customer complaints professionally and effiiciently, in line with the company after sales policy, escalating to management if necessary.
• Maintains a professional and productive work environment.
• Complete Point of Sale transaction documents accurately and efficiently while maintaining a friendly and professional demeanor.
• Maintain the visuals of the store at the highest standards.
• Comply with all company policies and procedures
Architeriors Furniture LLC/ ZIO furniture Employer
Sales Associate (Part Time) Position
May, 2013 Date of Joining
Ongoing Date Left
United Arab Emirates/Dubai Country
•Maintain the standard of the store at high level.
•Cultivate a culture of excellent customer service, leading by example on the sales floor.
•Take customer orders and communicating with warehouse team to arrange delivery timing.
• Make follow up calls to the customer to ensure that they received the good in proper condition.
Responsibilities
UNRWA (United Nations Relief and Works Agency) Training Center Employer
English Teacher Position
June, 2011 Date of Joining
September, 2012 Date Left
Syria Country
•Teaching English for kids (6-12yo) Responsibilities
Academic Qualification and Trainings Qualification Level Diploma/Certificate Institution Al Baath University/Faculty of Art & Humanities Country Syria/Homs Field of Study English Literature Graduation Year 2012 Qualification Level Course Institution Dar Al-Nour Linguistic Lab/ Private. Country Syria/Homs Field of Study Course in French