رمضان عنبر, SALES MANGER

رمضان عنبر

SALES MANGER

ACE LIFE

البلد
مصر - القاهرة
التعليم
بكالوريوس, Hebrew department
الخبرات
18 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 6 أشهر

SALES MANGER في ACE LIFE
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ نوفمبر 2012

• Handling customer complaints
• Achieve the set sales target team .
• Comply with service quality standards in the company .
• Maintain good relationship with internal departments and branch staff
• Follow up of services submitted
• Achieve or exceed monthly target
• Follow up of expired services and errors and ensuring they are solved at earliest
• Contact all the cross sell leads
• Follow up the deals submitted and errors to be rectified and document deferrals to be solved at earliest
• Update services MIS report
• Send weekly report on pipeline cases
• File properly the services done on daily basis
• Maintain customer satisfaction on services at all time

Senior customer services Officer في AL HILAL BANK
  • الإمارات العربية المتحدة - أبو ظبي
  • أبريل 2009 إلى أبريل 2012

• Handle all account related services in al hilal bank
• Selling all islamic bank products Personal finance, Home finance, Refinance,
Under construction, goods Murabha, Share finance, Tawarrouq, commodity Murabha, Ijarah Murabha, Credit cards, auto loans, GCC stocks, Alhilal takaful insurance and doing the all process related to the deals till finalize the deals (doing all the steps )…. to UAE Nationals and Expatriates.
• Handling customer complaints
• Handle all account related services in al hilal bank and opening online personals Accounts, saving accounts (kids account, minor account, youth account, vip account, privilege account ) current accounts and companies accounts, standing instruction, fixed deposit, wekala deposit, national bonds
• Achieve the set sales target
• Comply with service quality standards in bank Islamic shariha compliance
• Maintain good relationship with internal departments and branch staff
• Follow up of services submitted
• Achieve or exceed monthly target
• Follow up of expired services and errors and ensuring they are solved at earliest
• Contact all the cross sell leads
• Follow up the deals submitted and errors to be rectified and document deferrals to be solved at earliest
• Update services MIS report
• Send weekly report on pipeline cases
• File properly the services done on daily basis

senior relationship officer في Emirates NBD
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2008 إلى أبريل 2009

my job responsibilities include helping my team to acchive his target by go to the cridet department and handle the cases to get approved . also selling and cross selling bank relevant products such as personal loans, credit card, mainly I was focusing on the loans part concentrating on acquiring fresh business from the market through

Relationship Officer – Personal Loans في RAKBANK
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2006 إلى أكتوبر 2008

• Selling Personal Loans to UAE nationals
• Visiting new companies and listing them.
• Follow up on a daily basis with existing and potential clients
• Handling customer complaints of the team and solving them effectively
• Assisting the Relationship Manager in the day to day sales activities to achieve monthly targets set for the team.

Direct sales . في citibank
  • مصر - القاهرة
  • يونيو 2005 إلى سبتمبر 2006

• sales and marketing responsible for selling loans and credit cards products to the bank approved list of companies

الخلفية التعليمية

بكالوريوس, Hebrew department
  • في Faculty of ARTS Cairo university
  • يونيو 2003

Specialties & Skills

Marketing
Analysis
Sales Target
Banking
Customer Service
salling all products of the bank

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الالمانية
مبتدئ
العبرية
متمرّس

التدريب و الشهادات

SELLING SKILLS (الشهادة)
تاريخ الدورة:
February 2012
صالحة لغاية:
February 2012
AML ,KYC , FRAUD and Compliance (الشهادة)
تاريخ الدورة:
July 2011
صالحة لغاية:
July 2011
BERLITZ (الشهادة)
تاريخ الدورة:
January 2004
صالحة لغاية:
April 2004
AML ,KYC , FRAUD and Compliance (الشهادة)
تاريخ الدورة:
July 2009
صالحة لغاية:
July 2009