Trainer of Trainers/Training Evaluator
Teleperformance Dubai
Total des années d'expérience :15 years, 3 Mois
• Certified Training Evaluator “T4” by Apple Inc.
• +1200 hours of training delivered on every Apple product.
• Helping Teleperformance Dubai to acquire COPC certificate.
•. Responsible for certifying trainers in the organization.
•. Training, Assessing and certifying Managers on all levels "Operation, Training and Quality Assurance".
Ensuring quality standards and regulations adherence.
Designing, Developing and implementing Quality training programs.
Designing Quality performance monitoring system through the company.
QA assurance for best customer satisfaction,
training new comers on the company's quality regulations
air line industry "ticketing" ... and travel agency
vodafone UK "united kingdom"
call center agent
i was a customer service agent for 2 years including being an unofficial trainer for my team for the last quarter of the last year
plug & play is an electronics store, a sub franchise for radioshask