Ramazan Kartal, Supervisor

Ramazan Kartal

Supervisor

Mado Turkish Restaurant- Weshal General Trading & Contracting Company

البلد
الكويت - الكويت
التعليم
بكالوريوس, International Relations
الخبرات
6 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 3 أشهر

Supervisor في Mado Turkish Restaurant- Weshal General Trading & Contracting Company
  • الكويت - الكويت
  • يوليو 2018 إلى يناير 2020

Oversee all front and back of the house restaurant operations., Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally, Maintaining quality control for all food served, Analyze staff evaluations and feedback to improve the customer’s experience, Project future needs for goods, kitchen supplies, and cleaning products; order accordingly. Oversee health code compliance and sanitation standards., Seek ways to cut waste and decrease operational costs, Generate weekly, monthly, and annual reports
Train new employees and provide ongoing training for all staff. Doing monthly inventory.

Waiter في Merit Nicosia Hotel & Casino
  • قبرص
  • أبريل 2016 إلى أبريل 2017

Take orders and serve food and beverages to patrons at tables in casino. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction.

Responsible of the Arab Guest Communication Department of Istanbul region / Driver Support Center في Uber
  • تركيا - اسطنبول
  • فبراير 2015 إلى أكتوبر 2016

Making plans and programs for accepting complaints, suggestions and opinions and providing feedback. To solve all problems experienced by the drivers with the guests instantly. To solve all problems experienced by the guests with the drivers instantly. To facilitate the access of Arab guests to payment problems and all uber vehicles within the borders. Immediate support for language problems in the vehicle

Supervisor في Assaraya Turkish Restauran
  • المملكة العربية السعودية - الرياض
  • سبتمبر 2012 إلى سبتمبر 2015

Ensuring guests are receiving high-quality service. The day-to-day duties range from training all levels of servers, overseeing the proper order and flow of dishes, informing staff about specials and food that is sold out, and keeping the dining areas clean and organised. Taking orders and serve food and beverages to patrons at tables in the restaurant. Checking with guest to ensure that they are enjoying their meals making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner.and take action to correct any problems. Communicating with guests to resolve complaints or ensure satisfaction.

الخلفية التعليمية

بكالوريوس, International Relations
  • في HACETTEPE UNIVERSITY
  • يونيو 2012

Faculty of Economics and Administrative Sciences

الثانوية العامة أو ما يعادلها, High school
  • في International Turkish High School
  • يونيو 2007

Specialties & Skills

CUSTOMER SATISFACTION
INVENTORY MANAGEMENT
QUALITY CONTROL
YEAR END ACCOUNTS
COMPUTER SKILLS
CREATIVE
DRIVERS
MANAGEMENT
MICROSOFT ACCESS

اللغات

العربية
متمرّس
الانجليزية
متوسط
التركية
اللغة الأم

التدريب و الشهادات

• Highfield Level 2 Award in Food Safety in Catering (RQF) Highfield (الشهادة)
تاريخ الدورة:
October 2019