Information Technology Support Specialist (IT Support Specialist)
ِHassan Allam Sons
Total years of experience :16 years, 10 Months
• Repairing all devices whether in the head office or sites software & hardware
• Solving all end user’s problems in the head office and manage other departments and sites non-available IT
• Check computer hardware (HDD, mousses, keyboards etc.) to ensure functionality
• Manage all printers and copier work center (software _ hardware)
• Set up hardware and install and configure software and drivers
• Perform troubleshooting to diagnose and resolve problems on network (repair or replace parts, debugging etc.)
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Develop and maintain local networks in ways that optimize performance
• Manage users on active directory
Responsible for 3 sites
EL-Mansoura 1 _ El-Mansoura 2 - Zone 1 (New Capital City)
Responsible for Computers Maintenance including software and hardware maintenance in all sites, this is in addition to
networks setup and installation, especially the local area networks.
- Responsible for Network Issues Including Switches and Cables Issues, and rack building
- Responsible for domain servers for all sites
- Responsible for IT equipment Requests
Senior IT Specialist
And part time IT Technical Support at (SSIEG - El Pharaohs Import & export)
-Responsible for Computers Maintenance including software and hardware maintenance
This is in addition to networks setup and installation, especially the local area networks.
- Responsible for Network Issues Including Switches and Cables Issues.
- Responsible for The domain server and Cpanel for mail server
- Responsible for freight system & accountant system (ERP)
- Responsible for SQL Database and Backup
Junior IT Technical Support in QITNetwork (Network _ Server) For Development and Information Technology http://qitnetwork.com/
And External Technical Support in
ProOffice http://proofficeeg.com/
IFG Group http://www.ifg.bz/
NRL Company http://www.nrllogistics.com/
Vertex Express http://www.vertexexpress.net/
عمل جروبات مكونة من اشخاص معينة من فئة معينة من المجتمع واحضراها الى مقر الشركة لعمل الابحاث اللازمة معهم عن طريق شخص من الشركة بالتحدث اليهم فيما يخص المنتج الذى يتم عنة البحث
مهمتى :
التحدث مع الناس عبر الهاتف والتاكد من انهم يصلحو للبحث او انهم يستخدمو المنتج المعمول ببالحث عنة واحضراهم الى الشركة
My grade is Good And my graduation project grade Is excellent