IT Consultant/Auditor/Trainer
Freelance Consultant
مجموع سنوات الخبرة :14 years, 8 أشهر
• Support and Assist SMBs in IT security implementation and process improvement. (DLP, Encryption, Multifactor authentication, Proxy migration and Physical Security hardening)
• Manage, Investigate, and advise Technology and Digital Transformation projects.
• Assessments, audits, compliance, and guidance on ISO27k/PCI/GDPR/PIMS/NIST/SOC2
• Worked with the PAB of various SMBs from Construction/Technology-Medical/Food and beverages, providing assurance, advice and support on all IT related matters and online marketing strategies.
• Assess controls including policies/SOPs/standards for their effectiveness surrounding critical processes such as Systems Development, Change Management, IT Service Management, Operations and Vendor Management.
• Conduct specific training based on the client requirement; build awareness, to support the design, develop and deliver corporate training programs (PRINCE2, ITIL-F, Customer support, AML/KYC) and strategies.
Achievements:
• Undertook risk management, with Technology Risk Management / IT Audit of organizations; Tracked/owned risks and managed mitigations, ensured back-up solutions and escalations if needed for actions beyond scope for Cafes/Clinics/Construction SMBs.
• Established healthy relationships with clients by understanding needs, perspective and supporting them with tech related matter as the de-facto “go-to-person” for tech related concerns.
• Designed and lead the rollout of robust, scalable, and secure enterprise resource planning (ERP) and point-of-sale (POS) systems
• Lead and directed the team members to accomplish project objectives, being the point of contact between the client and technical teams. Managed and supported all ICT projects incl. surveillance, infrastructure, and application.
• Undertook risk management, with Technology Risk Management / IT Audit of organizations; Tracked/owned risks and managed mitigations, ensured back-up solutions and escalations if needed for actions beyond scope.
• Advise and collaborate with IT management to identify opportunities/options in addressing risk and control issues with the objective to improve them by enhancing relevant policies, standards and procedures to mitigate existing and emerging risks.
• Planned & monitored the CAPEX/OPEX for IT budget, analyze, evaluate & forecast on quantitative & qualitative aspects of products, handled requests for contract renewals, & recommend senior management on acquisition of products & services.
• Responsible for information gathering and due diligence to ensure the project deliverables and other related tasks are delivered under established protocols and procedures.
• Assessed problems & deduced solutions to improve the functioning & efficiency of IT equipment. Implemented Ticketing system resulting is tracking, & managing the services provided by IT with strict policies which helped in implementing the SOPs to be followed by the users. This helped improved the Departments turnaround time & better customer service & experience
• Involved in various audits, such as operational audits, Project audit, statutory audits, risk audits, and integrated audits contributing to the technology audits.
• Contributed to IT GRC for domains including security, cloud services (SaaS/IaaS), projects, vendor assesment. and monitored the associated mitigation plans.
Achievements:
• Acquired management buy-ins and guided them on risk management concerns for complex projects reducing turnaround time by 50% and improving service quality by 70% which saved +15% from the 3-year CAPEX.
• Managed and administered the ICT processes and procedures to improve productivity, efficiency, and business continuity through development work. Effectively reducing the Out-Of-Scope tickets by 80% in 6 months.
• Successfully negotiated various contracts considering the SLAs and penalties to improve stakeholder accountability.
• Improved the InfoSec awareness by 80% with strategic campaigns resulting in reduced security incidents and yielding more user-initiated participation in training.
• Delivered surveillance & Access control systems of project value totalling over 1.5M saving regulatory & statutory compliance costs.
Lead the Transition project for the corporate Tech team including sourcing, training and induction into the team.
Planned, managed and coordinated all activities in IT and assisted the bid solicitation process covering drafting and issuing RFQ, RFP, developing bid evaluation criteria.
Responsible for effective functioning of IT operations at Abu Dhabi regional office and seven other sub-regional
offices under it; Al Ghweifat, Liwa, Mina Zayed Port, Abu Dhabi Airport, Mezyad, Kattam Al Shaklah, and Al Foah
LAN Administration)
Provided technical services based on proven methods on complete range of Cisco LAN & WAN technologies and
monitoring the network traffic of the workstations
in
Club pilot rating in Paragliding * Advance Mountaineering Course * EFR, Emergency First Response * Padi Rescue Diver Ps: Additional Information Available upon request.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.