Manager (Operations & Customer Service)
Raj Bakery (Family Business)
Total years of experience :7 years, 11 Months
As the Manager of Operations and Customer Service in our thriving bakery business, I will be at the forefront of ensuring the seamless functioning of day-to-day operations and delivering exceptional customer experiences. My role is instrumental in maintaining high standards of service, optimizing operational workflows, and contributing to the success and growth of the bakery.
Oversee daily bakery operations, including inventory management, production scheduling, and quality control.
Implement and streamline efficient processes to enhance productivity and minimize waste.
Collaborate with the production team to ensure timely and high-quality product offerings.
Lead a customer-focused team to provide warm and welcoming service.
Address customer inquiries, feedback, and concerns promptly and professionally.
Implement customer service policies and procedures to elevate the overall guest experience.
Supervise and motivate staff, fostering a positive and collaborative work environment.
Conduct regular training sessions to enhance the team's product knowledge and customer service skills.
Schedule and manage staffing levels to meet operational requirements.
Maintain and uphold the highest standards of product quality and presentation.
Implement food safety and hygiene practices in compliance with regulatory standards.
Regularly inspect and ensure the cleanliness and organization of the bakery.
• Maintained files and filing, keeping sensitive information confidential.
• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
• Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
• Compiled and entered data into various databases to ensure accuracy and completeness.
• Served as primary point of contact for facilitating operational and administrative inquiries.
• Monitored daily operations in order to ensure efficient workflow processes were being followed.
• Facilitated communication between different departments within the organization.
• Proofread documents for grammar accuracy prior to submission.
• Compiled data from various sources into organized reports for review by management team.
• Established work procedures and schedules and kept track of daily work of clerical staff.
• Assisted with the preparation of reports by collecting, analyzing, and summarizing data from various sources.
• Provided administrative support to senior staff members, such as scheduling meetings, filing documents, and preparing presentations.
• Organized travel arrangements for staff members and Logistics support for the field operations.
• Assisted in the recruitment process by screening resumes and conducting initial phone interviews with applicants.
• Developed strong organizational and time management skills by managing multiple tasks simultaneously.
• Performed general office duties such as photocopying, faxing, sorting mail, ordering supplies.
• Collaborated with other departments to ensure efficient workflow processes are being followed at all times.
• Prepared detailed reports for management on a weekly basis.