Crewing/Fleet & Client services coordinator
Marine Logistics
Total des années d'expérience :23 years, 9 Mois
Company: ESNAAD (ADNOC Group), Abu Dhabi
Position: Crewing/Fleet & Client services coordinator
More than 20 years of experience in the fields of shipping, Marine Logistics and end to end supply chain management with major shipping and marine companies. Excellent track record of growth and performance in a fast paced, professional environment. Exposed to a multinational workforce including more than 30 nationalities and modern Logistics Practices. Have touched upon various core aspects of Logistics including Freight management, Customs brokerage, Transport, Warehousing and Crew management.
Responsibilities:
• Recruitment and Mobilization of offshore crew to and from their assigned vessels, in line with Client, industry and flag state requirements. ▲ Arrange cost effective travel for crew joining and departing assigned vessels to meet crew change schedules ▲ Source fleet personnel to fill vacancies ▲ Arrange visa renewals, security pass renewals, vaccinations and additional training as required. ▲ Obtain any flag state certification required; ensuring licenses are valid at all times. ▲ Ensure that personnel files and all crew certification are kept up to date. ▲Track all personnel on the Payroll system to ensure they are paid correctly and on time. ▲Maintaining the personnel file of the sea staff up to date at all times. Ensuring that all off-signing sea staff have updated appraisal. ▲ Assisting in the preparation of the monthly payroll for the sea staff. ▲ Coordinating with different agents for required documentation. ▲Arrange crew mobilization for newly built / acquired vessels. ▲ Organize the vessel clearance (in & out) through Government Relations departments. ▲
Period: 01 October 2009 to present.
Period: 12 June 2005 to August 15 2009
Company: Maersk Line, Abu Dhabi Branch
Position: Senior Executive-Customer Service, Logistics & Operations
Responsibilities: * Order handling and customer service for Abu Dhabi Branch. ▲ Sales and over all Branch Management in the absence of Branch Manager. ▲ Export and Import documentation supervision. ▲ Responsible for handling the key client Borouge, one of the major exporters of polypropylene in the Middle East and have achieved considerable increase in the support by way of extending first class sales & customer service. ▲ Interaction with Abu Dhabi & Jebel Ali ports for smooth operations of the weekly feeder and loading / stowage co-ordination which includes SCOPE updating. ▲ Monitoring inventory and timely evacuation of empty units through ASIABOX system. ▲ Create E-awareness among customers and promotion of e-commerce. ▲ Cargo claims handling ▲Outstanding follow up with credit customers. ▲ Negotiation with IIIrd party venders and signing up of contract. ▲Providing VAS to the customers. ▲Indirect sales for both Import & Export. ▲ Logistics activities of Maersk Logistics. ▲Over all branch office administration.▲
Period: 1 January 2004 to 11 June 2005 (1 year & 6 months)
Company: Maersk Line, Dubai
Position: Executive - Customer Service
Responsibilities: * Customer Service - AMERICAS export trade. ▲Customer Service - IGS & REDSEA. ▲Handled Key Customers like, Dubai Aluminum, Nestle, Alkhalij Sugar. ▲Focus on e-bookings. Aggressive follow up of e-shipping instruction in order meet US customs regulations. ▲Telephone management to ensure that all incoming calls are handled efficiently and professionally whilst targeting a 0 % abandoned call ratio on VIP calls. ▲Focus on pending Bill of Ladings and follow up. ▲ Follow up on payat. ▲Communication: Feedback to sales / management on trade target accounts, trade updates (monthly & weekly), co-ordination with sales.▲ Maintain monthly review / follow up of all US FOB account to ensure 100% retention of the biz. ▲
Period: 1 August 1998 to 31 December 2003
Company: Maersk Line, Abu Dhabi Branch
Position: Documentation Executive
Responsibilities: * Manage the delivery order counter. ▲Import and export documentation. ▲Sales follow up & customer service. ▲
Period: 25 January 1996 to 28 June 1998
Company: National Marine Services - Abu Dhabi.
Position: Operations Coordinator
Responsibilities: * Offshore supply vessels customs/immigration/security clearance. ▲Arranging sign on/sign off of offshore personnel. ▲Crew vacation arrangements. ▲Logistics support to offshore rigs of ADNOC. ▲Co-ordination with suppliers for vessel requirements, Viz: repair, bunkering, fresh water, catering etc. ▲Crew safety training & HSE co-ordination. ▲
Period: 25 January 1993 to 17 January 1996
Company: Sea-Land Services Inc, Abu Dhabi branch.
Position: Documentation Executive
Responsibilities: * Import and export documentation. ▲ Sales co-ordination. ▲
Period: October 1988 to November 30 1992
Company: Transworld shipping Services (India) pvt ltd (General agents for: UASC, MESSINA, MISC and owners of Orient Express Lines)
Position: Computer Operator/Shipping Assistant
Responsibilities: * Initial 2 years as telex/computer operator. ▲Final 2 years as shipping assistant in vessel operations department. Attended both Liner and tramp vessels at Bombay port. ▲
Well versed with all MS-office applications. Hands on experience in Maersk Line systems, viz: MARS, GCSS, MLIS, MDWS, GSIS, SCOPE & ASIA BOX.
• Have enrolled with ICS, UK for MICS and cleared papers: Introduction to Shipping, Shipping Business, Legal principles of shipping, Logistics & Multimodal ship Sale & Purchase, Liner Trade and the remaining paper Economics of Sea Transport appeared in April 2012 in order to qualify as certified shipping professional by Institute of Chartered Shipbrokers, UK. Career related courses/ seminars attended:
• Diploma in computer programming from Indo-German Society, Bombay. • Have completed 1st year of Diploma in Shipping Management from Norotam Morarji Institute of Shipping, Bombay
• B.A Graduation from Calicut University, India.