Ramesh Malli Subburam

Responsibilities:
Handling Region: Columbus (USA), Hong Kong, Korea, Shanghai, Peru, Israel & Sri Lanka
 Experience in handling End to End process
 Develop solid working relationships with both internal and external clients
 Experience in handling end to end Order Management life cycle and supporting the global customers.
 Handling Order Processing and Service Contract management processes which includes order booking, contract creation and contract changes
 Experience in working in SAP R/3, Share Point and Business Objects (SAP) (Order Management
 Working with cross functional teams to resolve order queries and reporting to internal and client manager on metrics/SLAs
 Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
 Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency and meeting deadlines
 Planning targets, monitoring numbers and ensuring achievement of overall targets on a daily, weekly & monthly basis

Responsibilities: Current ORGANIZATION: MAST India Trading Services (pvt) LTD (Limited Brands)
Period: 22 October 2010 to 19 August 2013
Designation: Data Specialist
Domain: Procurement and Order Management (SAP)

AWARD: Received Team Golden Globe Award 2012 from Mast Global. USA

Responsibilities: Handling Region: Columbus (USA), Hong Kong, Korea, Shanghai, Peru, Israel & Sri Lanka
* Experience in handling End to End process

* Develop solid working relationships with both internal and external clients

* Experience in handling end to end Order Management life cycle and supporting the global customers.
* Handling Order Processing and Service Contract management processes which includes order booking, contract creation and contract changes
* Experience in working in SAP R/3, Share Point and Business Objects (SAP) (Order Management
* Working with cross functional teams to resolve order queries and reporting to internal and client manager on metrics/SLAs
* Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members
* Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
* Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency and meeting deadlines
* Planning targets, monitoring numbers and ensuring achievement of overall targets on a daily, weekly & monthly basis


Job responsibilities in Present Organization: Article tool: i. Articles creation - in Article tool
ii. Articles completion - in Article tool
SAP related activities: i. Style def download - CL30N
ii. SO creation - VA01 (on request only)
iii. SO completion - VA02
iv. SO List - VA05
v. Assigning vendor to SO - ME56
vi. VPO creation - ME21N
vii. VPO release - ME28
viii. VPO changes - ME22N
ix. VPO list to region - ME2N
x. I doc processing - WE09
xi. Clearing Discrepancy - ZVO8
xii. VPO dispute Management - UDM_DISPUTE
xiii. SO/VPO closing - VA02 & ME22N
Main Frame: A. POC downloading.
B. CPO triggering to SAP
C. Item Maintain. (pricing updating)

Working on Share point.
Maintaining Change log & Issue log in Share point.
Co-coordinating with regions & CMH team for Missing info to complete the process.
Timely providing VPO's vendor to process the order.
Helping finance team in case they are unable process GR.

Previous Organization 1: SHAHI Exports Pvt. Ltd.
Period: 6 March 2006 to 2 January, 2009
Designation: Executive Software
Domain: Payroll, Purchasing, Sourcing, Procurement

Responsibilities: * Data maintenance and Process of Payroll using Oracle D2K application for 6000 employees.
* Verification of Income Tax Proofs submitting by the employees.
* Reconciliation of TDS, Preparation of TDS Returns (Form 16 / 24)
* Co-ordination with HR Team for payroll input data collection.
* Meeting with Staffers/Users on monthly basis and response to query and doubts of the Staffers on day to day basis.
* Monthly / Weekly MIS to be sent to Unit Head/HR Manager Statutory Compliance
* Experience in handling Contract life cycle and managing service contracts.
* Experience in handling end to end Order Management life cycle and supporting the global customers.
* Develop solutions for customer/users inquiries, problem solves to meet or exceed user expectations
* Working with all cross functional teams (Purchasing team, Business architect team, Finance team, Technical team and Projects team) to resolve the queries
* Work allocation to the team on a weekly basis and managing to complete the activities within the assigned SLA's. Continues follow-up with the team members to ensure the defined SLA's are met
* Involved in discussions with the Users on process development and sharing the best practices

Previous Organization 1: SHAHI Exports Pvt. Ltd.
Period: 6 March 2006 to 2 January, 2009
Designation: Executive Software
Domain: Payroll, Purchasing, Sourcing, Procurement

Responsibilities: * Data maintenance and Process of Payroll using Oracle D2K application for 6000 employees.
* Verification of Income Tax Proofs submitting by the employees.
* Reconciliation of TDS, Preparation of TDS Returns (Form 16 / 24)
* Co-ordination with HR Team for payroll input data collection.
* Meeting with Staffers/Users on monthly basis and response to query and doubts of the Staffers on day to day basis.
* Monthly / Weekly MIS to be sent to Unit Head/HR Manager Statutory Compliance
* Experience in handling Contract life cycle and managing service contracts.
* Experience in handling end to end Order Management life cycle and supporting the global customers.
* Develop solutions for customer/users inquiries, problem solves to meet or exceed user expectations
* Working with all cross functional teams (Purchasing team, Business architect team, Finance team, Technical team and Projects team) to resolve the queries
* Work allocation to the team on a weekly basis and managing to complete the activities within the assigned SLA's. Continues follow-up with the team members to ensure the defined SLA's are met
* Involved in discussions with the Users on process development and sharing the best practices
Previous Organization 2: Apparel Export Promotion Council
(Sponsored by Ministry of textiles, Govt. of India)
Period: February, 1992 to March, 2005
Designation: Console operator/programmer
Domain: MIS (accounts, quota system, membership etc.)

Responsibilities
• Start-up of Database (Oracle) at the beginning of the day.
• Generating Shipping Bill Sticker using Pro'C programs and printing the same.
• Generating Special Customs Invoice, Export Certificates and Import Certificates using Pro'C programs and printing the same.
• Carrying out daily Endorsement Application amendments through Developer 2000 Forms (D2K)
• Creating data dump with Export (Exp) option and sending data dumps to Registered Office through FTP using VSAT.
• Receiving data dumps from registered office through VSAT and import the data dumps and updating of the database at our end.
• Developing additional modules with Developer 2000 Forms/Reports as per the requirement of office whenever required.
• Generating SQL scripts for day to day reports with SQL 8.0
• Taking Backup of database files in Data Cartridge using tar under HP-UX on daily basis and shutdown the oracle the day end process.
• Assisting end-users for their day-to-day operation using Developer 2000 Forms/Reports.

Responsibilities: Current ORGANIZATION: MAST India Trading Services (pvt) LTD (Limited Brands)
Period: 22 October 2010 to 19 August 2013
Designation: Data Specialist
Domain: Procurement and Order Management (SAP)

AWARD: Received Team Golden Globe Award 2012 from Mast Global. USA

Responsibilities: Handling Region: Columbus (USA), Hong Kong, Korea, Shanghai, Peru, Israel & Sri Lanka
* Experience in handling End to End process

* Develop solid working relationships with both internal and external clients

* Experience in handling end to end Order Management life cycle and supporting the global customers.
* Handling Order Processing and Service Contract management processes which includes order booking, contract creation and contract changes
* Experience in working in SAP R/3, Share Point and Business Objects (SAP) (Order Management
* Working with cross functional teams to resolve order queries and reporting to internal and client manager on metrics/SLAs
* Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members
* Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
* Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency and meeting deadlines
* Planning targets, monitoring numbers and ensuring achievement of overall targets on a daily, weekly & monthly basis


Job responsibilities in Present Organization: Article tool: i. Articles creation - in Article tool
ii. Articles completion - in Article tool
SAP related activities: i. Style def download - CL30N
ii. SO creation - VA01 (on request only)
iii. SO completion - VA02
iv. SO List - VA05
v. Assigning vendor to SO - ME56
vi. VPO creation - ME21N
vii. VPO release - ME28
viii. VPO changes - ME22N
ix. VPO list to region - ME2N
x. I doc processing - WE09
xi. Clearing Discrepancy - ZVO8
xii. VPO dispute Management - UDM_DISPUTE
xiii. SO/VPO closing - VA02 & ME22N
Main Frame: A. POC downloading.
B. CPO triggering to SAP
C. Item Maintain. (pricing updating)

Working on Share point.
Maintaining Change log & Issue log in Share point.
Co-coordinating with regions & CMH team for Missing info to complete the process.
Timely providing VPO's vendor to process the order.
Helping finance team in case they are unable process GR.