General Manager
TATA Teleservices Ltd
Total years of experience :16 years, 2 Months
for Performance and Quality - Core, NLD and VAS.
•Formulation of Network Quality Index (NQI) for NLD, Wireline, Core and VAS Platforms.
•Improvement of all customer impacting KPI’s.
•Traffic Management.
•Network Augmentation.
•Employee Engagement.
Achievements
•Improved NLD ASR to be the best in class in the industry (42%)
•Backbone network availability >95%
•Improved Core KPI’s to be the best in class while comparing Industry average.
Job Responsibilities
•Circle head for GSM technology - Tamilnadu Circle.
•Managing MS vendor operations.
•Maintenance of KPI’s above bench mark.
•Ensure Network availability of 99.97%.
•Budgeting and OPEX control.
•Traffic Management.
•Network Augmentation.
•Customer complaint resolution and meeting SLA (>95%)
Achievements
•Maintained >99.96% of network availability consistently throughout the year.
•Customized product offering.
•Maintaining the KPI’s above bench mark.
Job Responsibilities
•Circle head for CDMA, GSM operations and Wireline operations
•Ensure Network availability of 99.97%.
•Budgeting and OPEX control.
•Rollout of EVDO network
•Traffic Management.
•Network Augmentation.
•Customer complaint resolution and meeting SLA (>95%)
•Implementation of Special projects.
•Employee Engagement.
Achievements
•Maintained >99.98% of network availability consistently throughout the year.
•Customer complaint SLA adherence of >97%
•10% reduction in OPEX versus budget.
•E-SAT score improved by 10% over previous year.
•Maintained congestion free network in TN - Source TRAI reports.
•First circle to rollout EVDO services - Product HSIA (Photon plus)
Technology, Planning/Implementation/Operations/Project Mgmt ( Core Network Head - TN Circle)
Products Handled
ZTE 3GCN - Soft Switch
ZTE NGN
Ericsson Tandem
Ericsson AXE810 (CDMA - Wireless)
Lucent 5ESS ( CDMA - Wireless Switch)
Alcatel E10MM ( 3rd Generation Multi Media Switch )
DLC ( UTSTAR and Lucent-AnyMedia ), UMS
Job Responsibilities
•Managing Switch and NoC Operations of Chennai & Tamilnadu Circle
•Swap Lead for TN Circle.
•Maintenance of Wireline and Wireless Switches
•POI Escalations and Maintenance.
•Traffic Management.
•Network Augmentation.
•Acceptance Testing.
•Switch Engineering and Dimensioning.
•Budget preparation.
•Provisioning of ISDN/VAS.
•Numbering Inventory Management.
Achievements
•Successfully swapped Lucent network to Ericsson in TN during 2004 in a seamless manner with very minimal down time of 5 minutes
•Successful implementation of Wireless / Wireline switch at Coimbatore and rollout of services in 80 towns as a part of Moon Walk Phase- I project.
•Engineering and Dimensioning for Ericsson MSC/Tandem for TN Circle.
•Traffic Management and Augmentation at Chennai , Coimbatore and Madurai Switches.
•Successfully swapped Ericsson Network to ZTE-3GCN at Chennai seamlessly.
Training program / workshops attended
•Fundamentals of CDMA by Agilent Technologies
•Lucent 5ESS Switch Operations and Maintenance by Lucent Technologies
Global Product Support
Products Handled
Nortel’s DMS100 / 300 Switches (PSTN/GSM)
Nortel’s Intelligent Network - Service Builder
BPL’s SMS Center
Telecommunication Interfaces
SS7 and all carrier network interfaces
Job Responsibilities
•To Extend Tier 2 Support for all the clients in the EMEA region (Europe Middle East and Africa) from Maindenhead - UK
•To Provide Offshore and Onsite support.
•Alarm Management
•Trouble Shooting
Achievements
•Successful SU application and maintenance of loads in par with the release across all the clients (Both IN and DMS).
Products Handled
HARRIS Range of PBX Switches
ALCATEL Range of PBX Switches
TOSHIBA STRATA Series of Key Telephone Systems.
BPL PBX Systems up to 2000 ports
PC based and integrated voice mail systems
IVRS and CTI solutions for Call center applications.
Telecommunication Interfaces
Intelligent Networks, PSTN, SS7, MSC, HLR, VLR, R2MFC Protocols, ISDN - PRI & BRI, E&M and E1 digital interfaces.
Job Responsibilities
•Was responsible to head the service operations of Chennai branch.
•Installation, Maintenance and Technical support functions for all the Telecom Products
•Setting up of call centers & project coordination with vendors
•To impart training for engineers on call center solutions.
•Revenue Generation in the areas of AMC Collection, Spares Selling.
•Reduce MTTR.
Major Clients
•Southern Railways, Skycell communications, Army-southern command, HDFC bank, Welcome group of hotels, Taj group of hotels, Brakes India, BHEL, Chennai port trust, Philips India, ANZ Grindlays bank, ONGC, SUN-TV, NEXUS, Shuttle Technology, SPIC etc..,
Achievements
•Successful implementation of Southern Railways Network at Trichy ( The only single largest PBX sold by BPL with integration of all types of circuits.)
•Successful implementation of call center