مجموع سنوات الخبرة: 20 سنوات, 6 أشهر
مارس 2009
إلى حتى الآن
Credit & collection SR. Analyst
في Orange - Egypt
البلد :
مصر - القاهرة
Make sure that all required reports are received from IT to organize daily work.
Analyze accounts prior to determining their category, and consequently the type of action as per established procedures.
Adapt the course of dunning action to the circumstances recommending alternative means of debt recovery.
Act as a help point and reference to junior & new staff.
Report major problems to the Team Leader to be resolved.
Contact customers to obtain payment commitments in a professional and customer sensitive way, reducing where possible the risk of credit churn.
Control the receipt of payments following promises obtained, or as a daily routine activity.
Initiate claims paid researches, using payment details obtained from contacts with customers.
Take every opportunity to educate customers, as well as promoting automatic and trouble free payment methods (direct debits on bank accounts or credit cards).
May recommend the immediate referral to legal actions.
Control out of pattern spending accounts (OOPS) and high exposure accounts to minimize risk to the company.
Abide to the credit department’s policies and procedures
May be assigned special credit tasks including manual dunning, reporting, and administration.
Analyze accounts prior to determining their category, and consequently the type of action as per established procedures.
Adapt the course of dunning action to the circumstances recommending alternative means of debt recovery.
Act as a help point and reference to junior & new staff.
Report major problems to the Team Leader to be resolved.
Contact customers to obtain payment commitments in a professional and customer sensitive way, reducing where possible the risk of credit churn.
Control the receipt of payments following promises obtained, or as a daily routine activity.
Initiate claims paid researches, using payment details obtained from contacts with customers.
Take every opportunity to educate customers, as well as promoting automatic and trouble free payment methods (direct debits on bank accounts or credit cards).
May recommend the immediate referral to legal actions.
Control out of pattern spending accounts (OOPS) and high exposure accounts to minimize risk to the company.
Abide to the credit department’s policies and procedures
May be assigned special credit tasks including manual dunning, reporting, and administration.
أكتوبر 2006
إلى مارس 2009
Egypt
في Mobinil
البلد :
مصر - القاهرة
Answers incoming customer telephone calls in a courteous and professional manner.
Responds to and investigates customer inquiries, concerns, and issues via phone in a timely and courteous manner.
Receives, records, and routes customer orders/changes in appropriate manner.
Answers customer inquiries and provides appropriate technical and/or product- related information.
Researches and resolves customer complaints and/or billing issues.
Obtains customer feedback information.
Maintains customer's satisfaction and loyalty.
Effectively communicates customer issues and concerns to all applicable internal staff members.
Document all contacts, actions, and responses in customer database.
Maintains working knowledge of products and/or services.
Performs other duties as assigned by supervisor.
Responds to and investigates customer inquiries, concerns, and issues via phone in a timely and courteous manner.
Receives, records, and routes customer orders/changes in appropriate manner.
Answers customer inquiries and provides appropriate technical and/or product- related information.
Researches and resolves customer complaints and/or billing issues.
Obtains customer feedback information.
Maintains customer's satisfaction and loyalty.
Effectively communicates customer issues and concerns to all applicable internal staff members.
Document all contacts, actions, and responses in customer database.
Maintains working knowledge of products and/or services.
Performs other duties as assigned by supervisor.
سبتمبر 2005
إلى أكتوبر 2006
Accountant
في Smilys Grill
البلد :
مصر - القاهرة
Record and register all the purchase of the company.
Responsible for preparing Profit and Lose report.
Responsible for the Petty Cash.
Maintain controlling inventory system through numbering, classifying and registering all the inventory using Excel sheets & Compris application.
Audit the branches inventory daily transactions.
Responsible for sales analysis.
Sharing in organizing the accounting system of the company.
Responsible for preparing Profit and Lose report.
Responsible for the Petty Cash.
Maintain controlling inventory system through numbering, classifying and registering all the inventory using Excel sheets & Compris application.
Audit the branches inventory daily transactions.
Responsible for sales analysis.
Sharing in organizing the accounting system of the company.
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