Ramez Safwat

Installed, configured, and managed fingerprint access control systems and user authentication.
Deployed and maintained IP CCTV cameras and NVR systems.
Configured and supported network printers, and wireless access points to optimize connectivity.
Installed, configured, and administered MikroTik routers, ensuring stable network performance.
Provided technical support for hardware, software, and network issues, reducing downtime.
Performed regular maintenance and system updates for IT infrastructure components.
Managed Microsoft Outlook accounts, including user creation and password resets.
Led IT infrastructure projects, coordinating with vendors and internal stakeholders

Managed IT assets, including inventory, QR tagging, and endpoint security.
Deployed and administered SonicWall Firewall/VPN, Capture Client Antivirus, MDM solutions, Palo Alto Firewall and Cortex XDR.
Worked on SonicWall Global VPN Client configuration and support.
Configured and managed DNS, DHCP, and IP Reservation to maintain network stability.
Installed, configured, and integrated Zebra printers with handheld devices for QR code printing.
Managed UNFLOW Print Server for centralized print control.
Created and managed Shared Folders with limited access permissions for users.
Monitored and managed endpoints using ManageEngine Endpoint Central. • Worked on Zebra handheld devices (MC67, MC330L), installing and configuring business applications, and integrating devices with printers using configuration files for direct printing.

Provided technical support for end-users, resolving hardware, software, and network issues.
Performed Windows startup repairs and laptop/PC hardware troubleshooting.
Managed Outlook data backups and executed recovery procedures to ensure data integrity.
Joined and configured systems to Active Directory domains.
Created and managed user accounts, permissions, and profiles in Active Directory.
Configured LAN/WAN networks, DNS, DHCP, and shared folders with proper permissions.
Assisted in implementing intrusion detection and prevention measures.
Configured and supported network printers and shared folders.
• Installed, configured, and supported Cisco AnyConnect VPN for secure remote user access.