Guest service agent
Savoy Hotel
مجموع سنوات الخبرة :0 years, 10 أشهر
1. Answers and routes incoming calls on a complex digital telephone system.
2. Performs database retrieval for directory information.
3. Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc. Dispenses general information in person regarding the college when incoming call load allows.
4. Assists callers in identifying needs and then routing calls appropriately.
5. Places long distance calls for authorized college staff as necessary.
6. Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information.
7. Answers routine questions about telephone and voice mailbox operation on an occasional basis.
8. Reports PBX console/computer problems to supervisor.
9. Works closely with PCC Public Safety Department as needed by contacting them during emergency or non-emergency situations.
10. Answers questions and provides some training for new operators, on-call substitutes or student help.
11. Updates the staff directory and provides changes to Supervisor. Proofs updates for accuracy.
12. Keeps computer skills current by attending training on new equipment and learning new or modified procedures.