رامز سعيد, Guest service agent

رامز سعيد

Guest service agent

Savoy Hotel

البلد
مصر - الإسكندرية
التعليم
بكالوريوس, Hotels Management
الخبرات
0 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :0 years, 10 أشهر

Guest service agent في Savoy Hotel
  • مصر - شرم الشيخ
  • أبريل 2013 إلى يناير 2014

1. Answers and routes incoming calls on a complex digital telephone system.

2. Performs database retrieval for directory information.

3. Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc. Dispenses general information in person regarding the college when incoming call load allows.

4. Assists callers in identifying needs and then routing calls appropriately.

5. Places long distance calls for authorized college staff as necessary.

6. Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information.

7. Answers routine questions about telephone and voice mailbox operation on an occasional basis.

8. Reports PBX console/computer problems to supervisor.

9. Works closely with PCC Public Safety Department as needed by contacting them during emergency or non-emergency situations.

10. Answers questions and provides some training for new operators, on-call substitutes or student help.

11. Updates the staff directory and provides changes to Supervisor. Proofs updates for accuracy.

12. Keeps computer skills current by attending training on new equipment and learning new or modified procedures.

الخلفية التعليمية

بكالوريوس, Hotels Management
  • في High institute of tourism and hotels
  • يونيو 2012

Specialties & Skills

good in MS office excel
very good in Internet
very good in MS office word

اللغات

الانجليزية
متمرّس
الفرنسية
متوسط
العربية
متمرّس

التدريب و الشهادات

International English Language Testing System (تدريب)
معهد التدريب:
Arab Academy for Science and Technology
تاريخ الدورة:
February 2014
English for Customer Service course (تدريب)
معهد التدريب:
Ministry of Tourism
تاريخ الدورة:
June 2013
Diploma of French Language Studies (تدريب)
معهد التدريب:
Saint Vincent Miami School
تاريخ الدورة:
February 2003
International Computer Driving License (تدريب)
معهد التدريب:
Axon Global Education
تاريخ الدورة:
March 2011
English Practical Classes (تدريب)
معهد التدريب:
Stanton School Of English
تاريخ الدورة:
June 2011

الهوايات

  • Football,Tennis,Gymnastics,Athletics