رامي المحتسب

Manage the relation with the Partners and develop their business to meet the company’s requirements .
Support higher-level of management with the suitable reports that reflects market status .
Manage partners to achieve company KPIs through Business partners
Manage work flow process within partner & business plan
Provide Zain with sales & market status reports on a regular basis.
Monitor competitor’s sales activities within the market place.
 Prepare business development plan for partner
Drives transformational changes needed to achieve the account objectives
Leads day-to-day management and optimization of partner requirements .

Infrastructure support for shops and warehouses , IT rollout management
Define shops and warehouses in Billing System.
Support implementation of new products i.e. Packagesby co-ordinating with related teams
Support All Applications realted to Business" Mobile Application, Corporate and document mangement system Prepare Specifications for Change Request , changes required.
Support media publishing and Manage hardware & software setup.
Define project plans and task breakdowns for new project
Define and support sales with partners project .
Participate in UAT for Paymnet getway, mobile application, media system .
Establish reporting for Sales Module.
Training matiral User Manuals in Arabic and English.
Creation and Modification of Evoucher tree structure
Create SIMS for Mobile handsets of partners for M-Topup, E Transfers etc.
Sales/IT to initiate request for testing of new or updated (Devices, Technology, Applications and Packages)
Training Material for EVD and Mobile Application.
Manage Trade Marketing Material (TMM)
Manage stock avilabily for e Voucher and Monitor voucher stock and consumption

Managing Asset Management - All IT Equipment Assets to be maintained in Asset Management Module and Track the needs of Assets within the enterprise.
Manage and administer all related staff as needed and make sure that all available resources are appropriately used.
Report periodically to the SAQ Manager on status of deployment, progress, issues, roadblocks...and implement solutions.
Resolve any lack of resources impacting the progress of the project and recommend solutions .
Make sure that all asset data are accurately recorded in the Asset system including SAQ data, BoQs, Acceptance and snag list data.
Interface with the Finance, purchasing and Quality departments on all mutual issues.
Make sure that ZAIN KSA's standards and KPIs are fully achieved.

Managing IT Helpdesk Call Management - Completely Managing the Helpdesk calls as per Remedy IT Helpdesk Procedures / resolving the trouble tickets for all users
Managing Asset Management - All IT Equipment Assets to be maintained in Asset Management Module and Track the needs of Assets within the enterprise.
Implement ITIL Process / forms Management - IT Equipment Request / Asset Assignment / Security Policy to be duly signed by users and maintained.
Creation / Relocation of user desk as per Services Request for Laptops / Desktops / Phones.
Plan and Organize IT Infrastructure for the group’s employees by installing, migrating and supporting their IT Infrastructure
Managing and supporting network and local printers including troubleshooting, and coordinating maintenance with vendors.
Provides technical support by phone, remote screen sharing, and in person when required, to maximize first-call solve rates for local and remote users.
Provide 1st &2nd level of support, for some applications to users &clients. Coordinates, administers and resolves day to-day end user requests.
Design and implement an organization wide request /resolution / reporting system.
Provide support through multiple channels, such as telephone, portal, emails etc.
Organize and document all software installation, maintenance, and licensing.
Organize and document all desktops and printers configurations, hardware, andwarranties.
Assist the system administrators in their functions as needed.
Oversee daily operations of IT Helpdesk Section .
Supervise IT Helpdesk staff.
Work closely with the Managers of Infrastructure and Applications Development to create and maintain a consolidated environment, which operates to deal with all technical issues quickly.
Provide and manage the staff availability to have 24x7 support.
Project manger for device control security system .
Project manger for Physical Asset Inventory Projec

Support Hardware & Software and application for end user and Ceo and High mangment PC, Laptops, wirless, router, switch, node and daily operations.
Administrator ARS IT Helpdesk system, Monitoring tickets and ITSR Create User Mail and Group.
Admin and report and manger the incoming and out going Calls for IT helpdesk team in CCS (CC Suprevision ) .
Tracking the store inventory using the Asset Management application to track the store and the asset history.
Contact person for IT MobileCom Suppliers and vendors
Administrator Microsoft on Active directory to create user, computer, mail, group and share printer.
Coordinator and manage the install new asset for all MobileCom company action plan and feasibility study.
Implement and truble shoot the problem for remote Own shop Center, infrastructure and network design
Mange The exchange Mail for user according to Policy and Mail Size .
implemtnt the altiris system
Implement and custmization romaing Profile the end user Profile .
Implement group Policy for users and computers.

Calling customers with due amounts & Checking received faxes for bill payments.
Reactivating suspended, hard suspended or deactivated customers’ lines that pay through our cash points or designated banks.
Deactivating customers who pass a certain period of time and who did not make any Payment after hard suspension.
Arranging settlements with deactivated customers to pay in installments.
Following up Fraud cases.
Completing the activation process after the reception of the original contract and documents from distributors accordance with set procedures

Microsoft Office 2000(word, Excel, Power Point, Microsoft Outlook ).
Lab Supervisors .
Computer Lanugue ( v. Basic, Basic and Data Baset )