رامي عبدالرحمن احمد الشاعر

Key Responsibilities:
• Planning, organizing, and evaluating all accounting procedures and policies to ensure transactions are efficient/ effective, accounting is accurate and complete.
• Supporting in execution of accounting and financial audits of journals, general ledger, accounting entries, payable and receivable bonds, as well as trial balances, income and expenses statement and balance sheet
• Rectifying errors and introducing work processes to minimize errors, thereby ensuring efficient handling of accounting tasks by performing financial and accounting auditing.
• Effectively and efficiently performing cash and warehouse inventory tasks and preparing requisite reports and submitting the same to senior management for further corrective measures.
• Instrumental in successfully auditing 75 associations encompassing housing, commercial, saving and crediting associations along with markets within established standards and guidelines.
• Functioning as Cooperative Consultant, whilst ensuring strict adherence to internal rules, attendance of general board’s meetings, revising the auditor's report and balance sheets.
• Liaising with auditors for timely completion of audits in compliance with established audit process and procedures.

Key Responsibilities:
• Planning, organizing, and evaluating all accounting procedures and policies to ensure transactions are efficient/ effective, accounting is accurate and complete.
• Supporting in execution of accounting and financial audits of journals, general ledger, accounting entries, payable and receivable bonds, as well as trial balances, income and expenses statement and balance sheet
• Rectifying errors and introducing work processes to minimize errors, thereby ensuring efficient handling of accounting tasks by performing financial and accounting auditing.
• Effectively and efficiently performing cash and warehouse inventory tasks and preparing requisite reports and submitting the same to senior management for further corrective measures.
• Instrumental in successfully auditing 75 associations encompassing housing, commercial, saving and crediting associations along with markets within established standards and guidelines.
• Functioning as Cooperative Consultant, whilst ensuring strict adherence to internal rules, attendance of general board’s meetings, revising the auditor's report and balance sheets.
• Liaising with auditors for timely completion of audits in compliance with established audit process and procedures.

Key Responsibilities:
• Performed responsibilities with a focus on particular needs of the customers pertaining to currency exchange, external or internal transfers in accordance with quality standards.
• Ensured clear communication pertaining to service terms and conditions, assured confidentiality and followed up on any complaints to prevent escalations and legal implications.
• Delivered exceptional customer service and proactively developed customer relations by soliciting feedback and addressed/ resolved customer complaints.
• Enriched customer experience by greeting them appropriately; received local and international transfers including Western Union, Ansari and swift.
• Kept abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.

Key Responsibilities:
• Planned and implemented an integrated range of sales and distribution concepts and methodologies for selling fabrics and blankets and for warehouses.
• Oversaw inventory of materials, audited usage and accordingly authorized orders to assure continual supply with minimal idle stock.
• Monitored day to day operations relating to follow up on taxation, customs clearance and bank credits along with controlling financial activities related to payment of salaries to staff.
• Provided strategic analysis and inputs to create and implement turnkey financial solutions ensuring accuracy, speed, efficiency and proper cut off for month-end and year-end close.
• Undertook various tasks such as postings to general journal and general ledger; supervised preparation of monthly trial balance and other financial statements enabling smooth finalization of accounts.

Key Responsibilities:
• Assisted customers in opening various accounts including current, saving and deposit accounts, whilst ensured strict adherence to bank policies and procedures.
• Handled customer queries through telephone, resolved customer complaints by performing required action and ensured that appropriate changes are made to resolve issues faced by them.
• Oversaw all cash transactions pertaining to internal/ external transfers and transfers among accounts, currency exchange for tourists, thus executed matching, depositing and exchanging to enhance smooth workflow.
• Sustained efficient relations with key clients and consistently achieving high level of customer satisfaction across the bank.
• Ensured all service clauses are duly adhered to enhance productivity and ascertained that all complaints are addressed within a reasonable time frame.

Previous Professional Experience:
• May 2005 - Nov 2007: Assistant Manager of Customer Service Department with Arab Investment Bank, Aqaba, Jordan
• May 2003 - March 2005: Shop Manager and Sales Manager with Kamal Al Khwali Trade Center, Aqaba, Jordan