Call Center Representtive
Teleperformance - Wind
Total years of experience :12 years, 5 Months
• Offering high customer service
• Problem solutions
• Handling Angry Customers
• Insuring high quality standards through calls
• Providing the best support for customers
• Good communication skills to convince customers of new services that will be adequate to their needs
Involved in the examination, development, manufacturing as well as testing of mechanical equipment and tools. Responsible for providing engineering support for workshop activities to ensure that components and equipment is maintained and refurbished correctly
• Skilled CNC (Computer Numerical Control) Operator
• Experienced in manufacturing all types of Moulds
• Vast Knowledge with Milling/Lathe Machines
• Making sure all safety precautions are taken
• Carried out safety tests and recorded results on mechanical equipment and systems and recommending improvements
• Regularly making dimensional orientation and materials checks and comparisons
• Responsible for the plant and equipment maintenance and replacement of worn-out parts
• Having to scrutinize technical mechanical problems and follow corrective procedures to fix the problem and avoid recurrence
• Explaining technical problems to non technical colleagues
• Carrying out staff appraisals
• Involved in the design of new machines and equipment, whilst at the same time taking account of cost, availability of materials, strength and maintenance requirements
• Supervising the smooth operation of the company manufacturing plants
• Marketing our services to new customers
Point Of Service Representative in the customer service department, responsible of collection phone bills and applying the desired services requested by GSM customers, sales and marketing new offers.
Point of Service Incharge
Point of Service Cash Controller
• Responsible for collecting customers’ Bills
• Informing customers with new services and offers
• Handling angry customers and reaching a settlement to solve the problem efficiently
• Good communication skills to convince customers of new services that will be adequate to their needs
• Achieving sales targets concerning new GSM lines or services
• Delivery high standard monthly reports of POS achievement and goals
Managing restaurants and achieving customer satisfaction.
Responsible of Cash flow and Expenses.
Socially active with customers to insure customer satisfaction by gathering different opinions and ideas.
Data Base coordinator and Operating Inspector
IGCSE O Levels subjects: English Computer Studies Math Physics Chemistry Biology Business Administration Accounting IGCSE AS Levels: Math