rami hodroj

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focused café.
Organized local engagement activities and promoted the shop through community events.
Maintained operations and team morale during periods of regional instability, ensuring business continuity.

Delivered weekly non-formal training to new team members (ages 20-24) on communication, ethics, and
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Launched and managed full operations including supply chain, staffing, and local marketing.
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• Created a welcoming space for the local community, focusing heavily on enhancing customer experience.
Successfully adapted operations during severe COVID-19 restrictions to maintain viability.

Delivered high-standard service to international guests, significantly strengthening intercultural
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communication.
Conducted an independent research project on sustainability practices in hospitality (waste reduction,
resource use).
Collaborated effectively in multicultural teams within a fast-paced luxury service environment.