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نُقدّر رأيكِ

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ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
رامي عيسى, head of branch

رامي عيسى

head of branch ·Crepaway

لبنان

بكالوريوس, Food and Beverage

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 5 أشهر

head of branch

يناير 2016 - يناير 2017

Crepaway

بيروت، لبنان

يناير 2016 - يناير 2017

Oversees responsibility for the business performance of the restaurant.

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Advising customers on menu

Organizing and supervising the shifts of kitchen

Maintaining high standards of quality control, hygiene, health and safety.

Checking stock levels and ordering supplies.

Helping in any area of the restaurant when circumstances dictate.

Ensure that employees are performing each of their tasks correctly according to Guidelines and Standards Ensure that all health and sanitary standards are being met by all kitchen and restaurant staff Ensure that food products are stored properly fifo standards and shelf life dates are accurate Manage Purchasing and Ensure that waste is controlled. Daily attendance and payroll Make sure staff is trained properly and are communicating with the sequence of service on timely manner.

budgeting forecast, flow chart, food quality and presentation, stock movements and variation, monthly inventory, utensils, purchasing order, daily ordering from central kitchen and direct supplier par level, follow up with maintenance department, restaurant cleanliness, and communication with the call center, monitoring delivery department, cost control, daily briefing and monthly meeting to ensure procedure and company policy are applied and discipline at all level.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Senior Project Manager

نوفمبر 2014 - أكتوبر 2015

National catering company

أبو ظبي، الإمارات العربية المتحدة

نوفمبر 2014 - أكتوبر 2015

In-charge of camp facilities management services, onshore / offshore Petrofac and Zadco drilling oil field.

Handling f & b mess hall catering services, kitchen production unit, housekeeping, store, laundry, waste management, reverse osmosis, sewage treatment plant, camp maintenance, receiving and storing food supplies containers

Planning menus in consultation with chefs

Ordering supplies

Hiring, training, supervising and motivating casual staff

Organizing staff rotation

Ensuring that health and safety regulations are strictly observed, recorded and archived

Monitoring the quality of the product and service provided

Keeping to budgets and maintaining financial and administrative records

Managing different types and skilled staff and client, 1200 mendays buffet daily basis, senior and labor .

Ensure and maintain high level standards of client’s rooms and special service for VIP’s.

Coordinate with HSE for any safety issues in the camp

Ensuring the Follow up of camp Rules and regulation

Accommodation request / check in / checkout follow up P.O.B

Organizing with Maintenance for preventive maintenance.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Restaurant operation Manager

سبتمبر 2011 - أكتوبر 2014

kabab-ji restaurant

بيروت، لبنان

سبتمبر 2011 - أكتوبر 2014

Managing restaurant operation, duties FOH & BOH

Duty roaster, ordering, receiving, stock inventory, follow up on customer needs, food presentation and quality safety assurance, delivery complains, staff training and briefings, maintenance issue, omega reports, outlook.

Follow up with production department, daily suppliers & ware house.

Ensure FIFO is applied all time, food items labeling, freshness and expiration.

Reservations and waiting list

Ensure standard is applied, company policies regulations.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

restaurant manager

مارس 2010 - يوليو 2011

Bin Hendi Enterprises

دبي، الإمارات العربية المتحدة

مارس 2010 - يوليو 2011

Managing Asian concepts such as Japengo and Duck King
Handling team operations, scheduling, daily ordering, inventory, weekly ratio, food costing, ensure that food quality excellent & presentation up to standard. Follow up with suppliers, central kitchen, warehouse, contractors & maintenance issue, marketing survey, competitor revue, flyers distribution as per areas to improve delivery revenue, opening new outlets, Focusing on sales and Profit, in store sales competition, working on a monthly budget, manager controllable, P & L

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

assistant manager

يناير 2009 - فبراير 2010

Golden Night Restaurant

كاليفورنيا، الولايات المتحدة

يناير 2009 - فبراير 2010

.
Managing & directing staff, banqueting, live entertainment on weekend.
Daily deplotments as per section, briefing.
Follow up with the reservation, waiting list & handling customer’s complaints.
Handling overall cash operating procedures
Maintaining effective transaction and suggestive selling.
Responsible for maintaining quality & service standard

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Restaurant General Manager

نوفمبر 2006 - ديسمبر 2008

Kout Food Group - AL Homaizi Company

الكويت، الكويت

نوفمبر 2006 - ديسمبر 2008

Al- Homaizi Company - Kout Food Group -Kuwait- Telephone: 00965 2402220
Kabab-ji Department - Restaurant Manager

Manage and handling day to day operation to achieve the optimum quality of service & guest satisfaction.
Daily, weekly, monthly sales budget & others report, FRS, FMIS, Action plans, inventories, P&L - plans to reduce food cost & labor cost.
Ordering, ware house, commissary, purchasing, suppliers, receiving & storing first in first out.
Daily banking, staff scheduling, briefing, maintenance issue, cleaning system, development plan.
Set & review action plan for operational, hygiene & safety issues
Control & maintain quality of food & service as per standards.
Forecast sales, projection, place orders & monitoring waste, profit & loss, stock, food & beverage.
Discussing mystery shopper report & how to improve the quality of service.
Supervise employees & monitoring their performance according to the tasks & job description.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Supervisor , acting store manager

أبريل 2003 - أغسطس 2006

Al shaya company

دبي، الإمارات العربية المتحدة

أبريل 2003 - أغسطس 2006

Mohammad Hammoud Al Shaya Company - United Arab Emirates
Supervisor - Starbucks Coffee Company /15/04/2003 until 30/08/2006 - P O Box 1277 Dubai
Telephone : 00971 4 2620007 Fax: 00971 4 2692165

Responsible for daily cashiering on both cash and credit card transaction and manual invoicing.
Completes daily station deployments, food displays and sampling, preparation of standard beverages, receiving telephone inquiries.
Accomplishes merchandise endorsement, item pricing, displaying and inventory on weekly and monthly basis
In-charge of daily store shift operation, handling 70 percent of supervisory works such as staff station deployments, preparing daily and weekly report.
warehouse supply ordering and receiving, shift closing.
Preparing reports on Micros Fidelio System and reporting them on a timely manner.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

head waiter

أبريل 1996 - مارس 2002

Skate board D T restaurant

بيروت، لبنان

أبريل 1996 - مارس 2002

Restaurant Salad bar & Grill - Japanese Food Sushi

Responsible for serving customer providing them with best

Service, positive attitude towards customer’s inquiry.

Direct, coordinates, support & assist the crews by providing an outstanding performance, enthusiastically satisfied the customers all of the time, with best knowledge & experience.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

التعليم

Hotel management

يونيو 2002

يونيو 2002

بكالوريوس، Food and Beverage

لبنان

Techniques supérieures dans les Gestions Hôtelières – Hotel Management (Dekwaneh) Beirut

Ecole De La Providence

يونيو 1998

يونيو 1998

الثانوية العامة أو ما يعادلها، Sociology & Economy

لبنان

Saint louis college

يناير 1998

يناير 1998

دبلوم، basic English Language

لبنان

Courses In English , Saint Louis College - Dekwaneh

Skills

Profit
Expert
Profit
Expert
Sociology
Expert
Sociology
Expert
Acting
Expert
Acting
Expert
Issue
Expert
Issue
Expert
Action Planning
Expert
Action Planning
Expert
Excellent Customer service
Expert
Excellent Customer service
Expert
Profit
Expert
Profit
Expert
Sociology
Expert
Sociology
Expert
Acting
Expert
Acting
Expert
Issue
Expert
Issue
Expert
Action Planning
Expert
Action Planning
Expert

اللغات

الفرنسية

متوسط

العربية

متمرّس

الانجليزية

متمرّس