IT solution Engineer /presales Engineer
Sahara Net
Total years of experience :17 years, 1 Months
• Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager.
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
• Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
• Opportunistically pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities a re effectively covered andadvanced.
• Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
As a Product Manager am responsible for improving customer consumption, planning and implementing customer presentations, overseeing account profiles, monitoring competitor activity, help all communications with Vendors, creating plans for growing market share and communicating channel activities. He provides systems and creates partner management. Learn different sales techniques and information on new products relevant to industry. Provides monthly reporting of estimate and pipeline. Remains updated with company’s competitions, their products and problems. As such, I usually attends tradeshows, seminars, product launchings and other events related to the industry. I ensures that documentation of presentations, financial reports, supplier contracts, price quotations and other paperwork are prepared. Conducts contract negotiations with customers. Take responsibility in planning and communicating in designated channel. Directs and commercializes activities, making sure that propositions are ‘ready-to sell’ and executed on schedule and to budget.
Main Product: Microsoft ... MO365...Azure, Classic, SPLA, Hosting, Cloud
• Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and Electronic promotional material, product training.
• Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors’ products.
• Act as point of first reference for all product related enquiries and work collaboratively with colleagues to address any issues that may arise.
• Assist with the development of the annual marketing plan and for controlling advertising, promotion and sales aids in accordance with the annual marketing plan.
• Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production
Ensure a service oriented and professional working environment by supervising the performance of team members and executing necessary actions for their motivation when required. Team leaders are knowledgeable of all reporting aspects, communications terminology and technology, and organizational procedures.
Duties and Responsibilities:
• Motivating and inspiring the team to surpass their potential.
• Improving the team and facilitating the communication among the members of team.
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
• Creating sense of ownership within the employees and resolving employee issues, if any.
• Encouraging, supporting, and motivating actively one’s peer team.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching team on a day today basis.
• Communicating the company’s purpose, core values, vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed.
• Striving for new ways continually, to increase the opportunities of sales.
• Handling escalated calls, complaints, questions, and queries as necessary.
• Facilitating cross functional communication within employees for improved working condition.
• Creating a conducive work environment for all the call center’s employees.
• Carrying out team meetings and actively participating in the monthly and weekly meetings.
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
Service Activation Engineer august 2009 - MAY 2011
Handel the new activated lines
Handling issues regarding \[All technical Problems, Domain, Mails, Hosting, Family, Option Pack and IPTV\] with maximum level of professionalism and integrity
Support new Services and Solution development and management processes as required.
Handle e-mails to follow up TEData Expansions
Follow up tasks related to projects with other teams
Report and analyze processes workflow.
Report and analyze projects plans activities.
Establishing and Maintaining Interpersonal Relationships
Find a best way with TE to handle all operations requests
Job description:
entire gamut of activities involved in preparing to engage with prospects, clients and others and includes specific responses to client requests. Clients or companies that need software services and project implementations generally call for proposals or expect responses from their vendors and service providers. Although it is hard to generalize on the nature of or the contents of such proposals, most documents follow a structured framework: detailing the project, asking vendors for suggestions or solutions or proposals along with cost estimates regarding the work to be done
Activities include:
*Responding to client requests
* Supporting client visits
* Visiting clients and/or making presentations
* Competitor Analysis and market scanning
* Sales Support
* Interfacing with other internal groups
Acts as the chief agent, supervisory assistant and administrative liaison. Possess expertise of all agent-related duties. As a resource for company knowledge and operating procedures of such a call center, presides over agents, calls in queue, transactions, escalations, and quality of operation. monitoring, coaching, and various forms of practical administration provide support or offer advice upon any given situation. As an extension of a company's call center administration, the team leader can participate as an agent during peak periods of incoming call volume. Escalation calls are at a center's team leader's responsibility to assume and resolve
B.SC of Computers Engineering, Modern Academy (2007).