رامي الكيلاني

• Built digitally transformed bank and mobile branch and e-commerce applications for retail, corporate, and SME clients.
• Architected digital infrastructure environment based on middleware, AI, RPA, and other greenfield automation and integration tools in line with TOGAF standard.
• Set up and maintained PMO in alignment with PMI standards to ensure unhindered implementation of projects that aided in completing 100+ projects during the last four years.
• Spearheaded all phases of product lifecycle from development to launch.
• Launched technology strategic programmes in line with ITIL-based model, including customer service delivery (centralised network services at optimal costs and minimal security risk ensuring business continuity and disaster recovery).
• Achieved high-levels of market competitiveness, and service agreements as well as mitigated IT risks through standardisation and proper alignment of product roadmaps.
• Minimized operating costs and improved customer experience through IT transformation programme and cloud ERP implementation.
• Developed and spearheaded all phases of wide range of projects by utilizing data science/analytics, Python+ Django, R, JavaScript, and machine learning.
• Created various models, such as statistical models, AI, NLP, AWS, Azure, GCP, BI, CI/CD, and DevOps that led the bank and related entities to increase profits and reduce overhead costs through machine learning models as customer churn, customer segmentation, fraud detection, credit scoring to derive right strategic decisions.
• Designed projects and engines to track fraudulent transactions in Python, Microsoft .NET, ASP.NET Core, and Web API, while managing product portfolios and co-ordinating with relevant teams during the transition of technologies aligned with bank requirements.
• Adopted and integrated OSS/BSS framework with CRM to ease lead collection systems operation, facilitate cross sell and upsell and ease handling of customer complaints 24/7.
• Elected as a member in Jordanian Strategic Payment Committee managed by Central Bank of Jordan to develop a Blockchain application and eDinar crypto currency, and developed Ethereum application in 2019.

Managed end-to-end management of IT Infrastructure and Data Centre Management functions in the bank including
maintenance of the data center and networking system
Monitored technology related requirements, including technical feasibility study, budget, selection, procurement, upgrade
of hardware, software, database and applications.
Administered LAN & WAN System involving design of network layouts, configuration and maintenance of application
servers and databases.
Defined & implemented business process requirements for retail & corporate product, collection, loan administration,
central bank reports & systems requirements, compliance, audit, finance systems, HR, Treasury by Central Bank and
Amman Stock Exchange and branch technical and business support
Interacted with vendors to negotiate supply of hardware, support, media and consumables and Services Level
Agreements (SLA) as well as for evaluating proposals.
Highlights:
Contributed as member of the steering committee for replacing banking application to TEMENOS 24 and core member of
Bank Audi Transformation Program to set up PMO office and reorganize IT Departments globally based on ITIL
Assessed software development and roll-out software development methodologies as per ITIL standards; realigned
security standards & access controls according to CISSP standards