Rami Mahafza, Collection Manager

Rami Mahafza

Collection Manager

Al-Nisr Al-Arabi Insurance Company

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Business Administration
Expérience
19 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 2 Mois

Collection Manager à Al-Nisr Al-Arabi Insurance Company
  • Jordanie - Amman
  • Je travaille ici depuis mai 2011

 Follow up on accounts receivable for all insurance branches, and coordinate with collectors for the purpose of collecting same in a timely manner.
 Daily follow up on all collectors tasks and visits outcomes.
 Coordinate between clients and related departments regarding any demands or problems concerning client's policies.
 Visit some clients when necessary.
 Coordinate between clients and the finance department to prepare reconciliation of account and solve any differences in balances.
 Follow up on all returned cheques for collection.
 Follow up on all issued cheques of surrender value and refund premiums to be delivered to the concerned client.
 Double-check and audit the collector's transportation and visits schedule.
 Organize and prepare for meetings with all production departments managers on monthly basis to get an update on all due premiums and work accordingly.
 Any additional task assigned by the management

Senior Collection Officer à Bank Audi
  • Jordanie - Amman
  • novembre 2008 à mai 2011

 To effectively collect bank’s debts from delinquent customers while maintaining excellent customer service.
 To follow up and coordinate with all banks distribution channels to insure all possible collection measures are taken on all delinquent accounts.
 To achieve the monthly agreed targets.
 To fully comply with the bank values & work policies.
 Maximizes income recovery from defaulting customers by exercising strict day - to- day control over the default process in line with agreed objectives.
 To safeguard the bank interest by best utilization of the available resources & by spotting any risky acts within the department or the bank.
 To effectively follow up any related transaction with other departments & to report any anomalies to superiors.
 To build up a good knowledge of the consumer bank products & to improve their collection, negotiation & time management skills.
 Maintenance and update of diary for follow up of delinquent accounts.
 Ensure timely adherence to collection strategy as amended from time to time.
 Coordinator with the (Al-Wasl International Collection & Legal Firm).
 Coordinator with the legal department in the bank.

Recovery Collection Officer à Standard Chartered Bank
  • Jordanie - Amman
  • août 2007 à août 2008

 To effectively collect bank’s debts while retaining our good customers.
 To fully comply with the bank values & policies & the CBJ regulations.
 Maximizes income recovery from defaulting customers by exercising strict day - to- day control over the default process in line with agreed objectives.
 To safeguard the bank interest by best utilization of the available resources & by spotting any risky acts within the dept. or the bank.
 To effectively follow up any related transaction with other dept. & to report any anomalies to superiors.
 To build up a good knowledge of the CB products & to improve their collection, negotiation & time management skills.
 Recommend deferment / rescheduling of installments to collection manager.
 Recommend future course of action including lodging criminal cases where delinquency continues.
 Provide feedback and recommendations to the credit dept. on portfolio performance and documentation.
 Coordinator with the (Al-Wasl International Collection & Legal Firm).
 Coordinator with the (Nabulsi Legal Firm).

Office Manager à Moab National Est. For Trades & Services
  • Jordanie - Amman
  • février 2007 à août 2007

 Perform general office duties such as typing / word processing, correspondence, filing, faxing, copying, compiling supply orders.
 Arranging travel, meetings and appointments.
 Delegating work.
 Dealing with post and E-mails.
 Writing reports.
 Keeping personnel records.
 Dealing with complex queries and complaints on the telephone, by E-mail and in person.
 Perform other duties assigned by the executive director and fiscal officer as they arise.

Customer Service Officer à Capital Bank of Jordan
  • Jordanie - Amman
  • novembre 2005 à février 2007

 Opening accounts.
 Contact the customers and studying their needs.
 Auditing the daily transactions report for the teller and the customer service employees.
 Marketing and promotion for the bank services.
 Studying and modifying for the credit policy.
 Collection (Follow up with the customers to collect the due payments).
 Measuring customer’s satisfaction and trying to improve this as much as possible.
 Credit officer for all retail banking services (personal loans, car loans, real estate loans & credit cards).

Universal Teller à Capital Bank of Jordan
  • Jordanie - Amman
  • février 2005 à octobre 2005

 Universal teller (cash deposits, cash withdrawal).
 Certified chq’s.
 Outgoing transfers (swift transfers).
 Money gram transfers.
 Responsible of the ATM machine.

Éducation

Baccalauréat, Business Administration
  • à Hashemite University
  • octobre 2004

Specialties & Skills

Collections Management
Collection Development
Customer Service Oriented
Microsoft Office

Langues

Anglais
Expert

Adhésions

Universal Peace Federation
  • Ambassador for Peace
  • June 2006

Formation et Diplômes

Banking Cheques from a legal perspective (Formation)
Institut de formation:
Bank Audi
Date de la formation:
July 2009
Building Value Leadership (BVL) (Formation)
Institut de formation:
Standard Chartered Bank
Date de la formation:
March 2008
Banking Forgery and Fraud Disclosure (Formation)
Institut de formation:
Institute of Banking Studies
Date de la formation:
March 2006
Banking Secrecy & Money Laundering (Formation)
Institut de formation:
Bank Audi
Date de la formation:
July 2009
Operational Risk Management and Assurance Framework (Formation)
Institut de formation:
Standard Chartered Bank
Date de la formation:
July 2008
Out Serving Customers (Formation)
Institut de formation:
Kimpinski Hotel
Date de la formation:
October 2007
Forgery and Fraud Disclosure (Formation)
Institut de formation:
Capital Bank
Date de la formation:
December 2006
High Intermediate English Course (Formation)
Institut de formation:
American Language Center
Date de la formation:
September 2006
Customer Service Program (Formation)
Institut de formation:
Customer Management Group
Date de la formation:
June 2014
Problem Solving & Decision Making (Formation)
Institut de formation:
Arab Bank Training & development Center
Date de la formation:
June 2012
Advanced superior skills (Formation)
Institut de formation:
Sanaya Academy
Date de la formation:
March 2012
Teamwork (Formation)
Institut de formation:
Amman Cham Palace
Date de la formation:
October 2009
Customer Service Excellence development program (Formation)
Institut de formation:
Alliance
Date de la formation:
December 2006
Electronics Image-Based Checking Clearing System (PS-ECC) (Formation)
Institut de formation:
Progress Soft Corporation
Date de la formation:
March 2006