IT support
lootah group of companies
Total years of experience :4 years, 5 Months
• Working part time as IT suppot in lootah group of companies from April 2013 till date
1.install and repair device and replace such as printers, camera (analog, IP), IP phone
2.setting up and organizing IP address, and install all program software required in company
3.giving network access to user if needs
4.troublshooting issue of difernt operating system such as winXP, win7, win8, linux
5. able to build a good rapport with not just his team members but also with individual customers.
6. always required to take immediate actions to solve problems
7. Finding out the point of problems and suggesting easier solutions
8. Accuracy maintained while records keeping
• Worked as, Technical Support executive in Emirates Telecommunication Corporation- Etisalat from oct 2011 till april 2013
1. Full technician support for the users face to face and over the phone
2.Working with user to identify computer problems and advising
3.Trouble shooting for local area network LAN, DNS and Proxy settings
4.Trouble shooting of wireless network Connection (Wifi) and security settings
5.Installation and configuration Email client with Outlook 2003, 2007, 2010 Exp
6.Handle calls and resolve customer complaints
7.Trouble shooting software and applications which provided by Etisalat support
8. solution installation and configuration ADSL/ Broadband router
•
1. Full technician support for the users face to face and over the phone
2.Working with user to identify computer problems and advising .
3.Trouble shooting for local area network LAN, DNS and Proxy settings
4.Trouble shooting of wireless network Connection (Wifi) and security settings
5.Installation and configuration Email client with Outlook 2003, 2007, 2010 Exp
6.Handle calls and resolve customer complaints
7.Trouble shooting software and applications which provided by Etisalat support
8. solution installation and configuration ADSL/ Broadband router
Worked as customer service excutive in fine home property from feb 2009 till oct 2011
1.take full responsibilities for dealing with relevant customer complaints, queries
2.resolve customer service or billing cycle, complaints and adjusting bills
3.complete contract forms, prepare service and address record
4.able to handles calls in pressure environment, and guid customer by follow the policy
5.solicit sale of new or additional service or products
6.open customer account by recording account information and details
7.review insurance policy terms to determine whether aparticular los is cover by insurance
8.deal with client and markting to pay good service and qualities
1.take full responsibilities for dealing with relevant customer complaints, queries
2.resolve customer service or billing cycle, complaints and adjusting bills
3.complete contract forms, prepare service and address record
4.able to handles calls in pressure environment, and guid customer by follow the policy
5.solicit sale of new or additional service or products
6.open customer account by recording account information and details
7.review insurance policy terms to determine whether aparticular los is cover by insurance
8.deal with client and markting to pay good service and qualities
• CCNA certificate from zoom institute, India Hyderabad - 2011 • Training certificate of electronic security system in India Hyderabad • Training certificate of customer service from Etisalat contact center - uae -ajman • Running course of ITIL foundation in New Horizons - uae, dubai
• Complete certificate of telecommunication Engineering JNTU UNIVISTY IN INDIA - 2010
• Diploma in Computer application Bader Institute Technology - india - 2010