رامي صقر, Center Manager & Customer Service Manager

رامي صقر

Center Manager & Customer Service Manager

Signals Mobile Services Center

البلد
الأردن
التعليم
دبلوم, Human Resources
الخبرات
5 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 4 أشهر

Center Manager & Customer Service Manager في Signals Mobile Services Center
  • الأردن - عمان
  • أغسطس 2018 إلى أغسطس 2019

o Consistently follow up with associates to ensure repairs are being done correctly and on time.
o Maintain accurate repair parts inventory levels throughout the region
o Professionally resolve customer complaints regarding broken devices
o Attend monthly Manager Meetings for ongoing training
o Basic HR duties.
o Daily and monthly reporting.
o Following up with the operations from the moment of receiving the device until the customer takes it back.
o Training the customer service team to offer the best service.

Sales and Operations Manager في Retail Group Jordan
  • الأردن - عمان
  • يناير 2017 إلى يوليو 2017

Brands: Garage & Dynamite, Parfois, U.S Polo ASSN.
Achievements & Responsibilities:
- 4th brand was added to the list after proven efforts and hard work.
- Heavy reporting on a daily, weekly & monthly basis.
- Managing over 60 employees, VMs, Managers, Assistant Managers and Sales executives.
- Brands were among the top in the region in terms of visual merchandising with a reference from the brand partners.
- Trained one of the strongest teams in the company, well informed and highly performing.
- Managing stocks by reviewing product performance reports.
- Regular conference calls with brand partners and actions followed up.
- Conducting brand marketing campaigns.
- Ensuring that pricing strategy is appropriate and in line with competition.
- Setting a clear marketing strategy every season and ensuring the budget is used effectively with the help of Retail Director and Head of Sales.
- Provides high quality and timely trade feedback to brand partners.
- Reacting to current trading performance by ensuring activities such as markdown and promotional strategy are appropriate for the market.
- Coaching stores on how to resolve customer needs at the store level.
- Reviewing market sales performance and stock level.
- Adherence of visual standards as per brands requirements.
- Build and maintain relationships with key personnel of brand partners.
- Reception of brand partners key personnel and conducting store visits, market visits with them, in order for them to understand opportunities and threats in the market.

Sales and Operations Manager في Retail Group Jordan
  • الأردن - عمان
  • أغسطس 2015 إلى مايو 2016

Brands: Garage & Dynamite, Parfois.
Achievements & Responsibilities:
- Got promoted to this position after excellent performance and very hard work.
- 2 Brands were handled, Garage & Dynamite, after 6 months of hard work and proven efforts another brand (Parfois) was added to the list.
- Brought Garage to the Top 10 International List for 6 times, for the first time in the brand record in Jordan.
- Achieving targeted sales and improving gross margins.
- Conducting one of the biggest marketing campaigns ever happened in a mall, Garage Giveaway Tour Amman & Irbid.
- Increasing footfall by raising customer’s awareness about the brands.
- Managing over 40 employees in my team, VMs, Managers, Assistant Managers and Sales executives.
- Providing continuous feedback on products performance to apply best practices.
- Providing feedback on Jordan market and competitors practices.
- Other responsibilities are the same as mentioned above.

Visual Merchandiser Manager في Amman – Jordan
  • الأردن - عمان
  • ديسمبر 2013 إلى أغسطس 2015

Brand: Parfois - 4 Stores, Three in Amman, One in Irbid.
Achievements & Responsibilities:
- Top stores in region in terms of Visual Merchandising with reference from the brand’s Middle East Market Manager.
- Number 1 sales in the world among 750+ stores on Mothers Day 2015.
- Displaying over 14, 000 items on shop floor during the opening of Irbid Store, 2 nights of nonstop working or rest.
- Training shop teams on brand guidelines and standards.
- Renovating an old concept store to a newer version after becoming a very successful store.
- Received a certificate of hard work, and high brand knowledge.
- Displaying products based on the brand guidelines, Instore and Window Displays, and installing marketing props.
- Designing ideas for displays in case guidelines are not applicable.
- Deciding how to use space and lighting creatively, based on the brand standards.
- Creating branded visual merchandising packs to send to each branch.
- Products reports and feedback to the brand partners and Brand Manager.
- Setting up displays, dressing dummies, fabric and posters.
- Buying and requesting props after the approval of senior VM Manager.
- Got promoted to a Brand Manager.

Commercial/ Contracts Coordinator في Al Wasita Emirates for Services & Catering LLC
  • الإمارات العربية المتحدة - أبو ظبي
  • ديسمبر 2012 إلى يونيو 2013

- Contracts, Proposals, Tenders analysis.
- Studying and analyzing tenders to help creating the best deal for the customer to win the proposal.
- Preparing catering and support services proposals.
- Contacting customers in order to keep contracts updated.
- Conducting site visits to clearly understand tenders to create the best deal.
- Collecting & delivering tenders from/to companies.
- Online registrations as a supplier.

Visual Merchandiser Manager في Retail Group Jordan
  • الأردن - عمان
  • أكتوبر 2012 إلى ديسمبر 2012

Brand: Parfois - 3 Stores
- Responsibilities are the same as mentioned above.

Customer Service Agent في Crystelcall
  • الأردن - عمان
  • أغسطس 2011 إلى ديسمبر 2011

Project: Landmark Project - Shukran Rewarding System.
Responsibilities:
Serving customers through phone calls and emails using Seibel Loyalty Program, different actions were done on customers records such as Search, Update, Delete and others.
Also our responsibilities included:
-Managing over 90 incoming calls per day and customer service inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.

الخلفية التعليمية

دبلوم, Human Resources
  • في German Jordanian University
  • أبريل 2018
بكالوريوس, Computer Information Systems
  • في Al Zaytoonah Private University of Jordan
  • يونيو 2011

Specialties & Skills

Management
Brand Management
Visual Merchandising
Customer Service
Microsoft Office XP
Data Analyzing
Detail Focused
Creativity
Organizational Skills
Working under pressure
Leadership
Communication Skills Written & Verbal
Multi-tasking
Adaptability
Quick Learner
Loyal & Discreet
Flexibility
Microsoft Project
Computer & Internet Skills
Fast Learner
Training & Lecturing skills
Professional team player
MS Office skills (Word, Excel, Power Point).
Copy writing
Lead by example
Time Management
High morals

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الرومانية
متوسط

التدريب و الشهادات

Personal Training (الشهادة)
تاريخ الدورة:
December 2019
Data Entry (تدريب)
معهد التدريب:
Crystel Call
تاريخ الدورة:
August 2011
المدة:
24 ساعة
Customer Service Training (تدريب)
معهد التدريب:
Crystel Call
تاريخ الدورة:
August 2011
المدة:
35 ساعة
Visual Merchandising Training (تدريب)
معهد التدريب:
Retail Group Jordan
تاريخ الدورة:
December 2013
المدة:
35 ساعة
Visual Merchandising (تدريب)
معهد التدريب:
Barata & Romilo (Parfois) - Portugal
تاريخ الدورة:
December 2014
المدة:
96 ساعة

الهوايات

  • Self Development
  • Cars
  • Video gaming
  • Traveling
  • Reading
  • Bodybuilding