Multi unit Operations Manager
Tim Hortons
Total years of experience :9 years, 4 Months
Responsible for a district in Ontario that currently includes high volume locations, with acquiring multiple more
•Ensure that Managers are trained and confident in achieving all brand standards, Drive through times, Sales, and labour controls
•Overall Responsibility for ensuring the locations are hitting profit targets (doing thorough P&L analysis)
•Performed audits on the stores ensure food safety and brand standards met at all times.
•Ensure locations are ready to undergo a third party audit and health inspection
•Be the liaison for all parties, franchisees, corporate and store managers
•Ensure all new products are being handled and executed in a proper and timely fashion
•Ensure community involvement from the locations as part of a marketing strategy to boost sales
•ALWAYS CHALLENGING THE LEADERS TO COME UP WITH WAYS TO BETTER THE STORES SALES AND PERFORMANCE!
TA Travel centres of America
Opening Manager for the London Ontario location and stayed on as a General Manager
•Responsible for the overall operation (P&L)
•Conducted weekly forecasting to better plan business performance (projections)
•Optimized profits by controlling food and labour costs
•Conducted pre shift huddles and assigned roles to ensure better staff productivity
•Responsible for Health and safety regulations being met
•Ensured all equipment maintained and working order
•Conducted inventory counts
•Maintained proper supply levels
•Responsible for locations community and marketing initiatives
•Responsible for location’s overall profitability
courses: Hospitality Management Certificate Training