Human Resources Manager
The International Committee of the Red Cross (ICRC)
Total years of experience :19 years, 10 Months
(250 National Staff and 12 International Staff, Annual Budget: USD 15M, 2 Offices, 5 HR Staff)
•Recruit, train and coach Human resources manager, designed on-boarding program including on-job training.
•Restructured the HR department to improve efficiency of the HR services in Islamabad and Peshawar offices.
•Review and update ICRC internal policies such as Staff Regulation, overtime and leave management to ensure compliance with ICRC standard and Pakistan’s relevant laws.
(22 National Staff and 2 International Staff)
Contributed to the start-up of the agency in Syria in HR, administration and logistics files.
•Finalized the legal process of registration in the ministry of labor and social affairs.
•Drafted and finalized employment contracts (including compliance with Syrian laws).
•Conduct salary study and finalized Salary scale and benefits (including medical and life insurance).
•Trained and coached the HR officer on various HR files such as recruitment, payroll, learning and development and leave management.
•Structured logistics department and finalized procurement policy.
•Focal point for all interaction with the families of the 3 kidnapped colleagues.
•Maintain communication flow between families and the crisis management team (Damascus and Geneva).
(700 National Staff and 150 International Staff, Annual Budget: USD 200M, 7 Offices, 20 HR Staff)
•Translate operational needs and challenges into local HR strategy and priorities; implement the corresponding action plan and Implement HR projects and initiatives.
•Anticipate HR needs and scenarios to align it with the operational developments and the contingency plans.
•Advise and coach managers on fulfilling their people management responsibilities.
•Participate in the staffing and the recruitment of management & senior positions (National and International staff).
•Facilitate collaboration and communication between the delegation and HR units at headquarters in Geneva.
•Create and maintain internal communication channels and tools.
•Guide staff members of their life cycle within the ICRC, on both administrative HR and professional development.
•Ensure HR processes and related services (recruitment, HR administration, training, staff health and well-being) are implemented and delivered according to ICRC policies and guidelines and in compliance with local legislation.
•Develop and maintain sound knowledge of the local labor market and recruitment channels and an overview of the availability of local talent.
Facilitated and delivered ICRC institutional courses to ICRC staff in MENA Region
(450 National Staff and 80 International Staff, Annual Budget: USD 150M, 5 Offices)
•In charge of HR file Syria including recruitment, payroll and performance management.
•In charge of preparation of the annual budget, monthly forecast and risk reporting, cost-control and analysis of budget implementation and deviations.
•Responsible of the integrity of financial and analytical accounting and reporting, in charge of all financial resources and administrative activities.
•Provides technical and operational support in the areas of purchasing, fleet, stock management, import-export activities and statistics, in accordance with the ICRC’s logistics standards and local legislation.
(90 National Staff and 10 International Staff)
Responsible for all facets of Administration, ensure the integrity of administrative processes and accuracy of various transactions.
Areas of responsibilities: marketing, public relations, admission, registration, human resources, maintenance, transportation and campus services.
•Plan and execute marketing and recruitment campaigns (local and international).
•Supervise admission and registration staff.
•Supervise all human resources department, functions and activities (national and international Staff).
•Support and assist foreign staff and their families with accommodation and visas.
•Coordinate with Syrian government’s departments and ministries all school related matters.
Implement the company’s strategy plan to ensure both revenue targets and the development of the company position in the telecommunication market in the northern region (Aleppo & Idlib).
•Demonstrate a strategic sales approach focused on building relationships with partners and end user customers.
•Identify, recruit, educate and develop relationships with resellers.
•Provide guidance and training to sales team members on key relationships and programs.
•Collect market data, evaluate work process and target; ensure working under company’s regulations.
To assist the Student Activities Department in supervising the Student Centre and the student’s extracurricular activities.
•Participate in organizing all major events and functions in the University such as the graduation commencement, new student’s orientation, the Global Day festivities and the charity festivals.
•Supervise events organized by the Student Activities Department and handle preparations and arrangements.
•In-charge of the Student Centre (includes students lounge, multi-purpose rooms, restaurants and coffee shops).
•Help on planning and proposing new activities and updating the department management of all students’ organizations inquiries.
•Responsible of Student Employment Department interviewing, hiring, training, and setting the working schedule.
To establish a strong relationship with clients, following up orders and ensure customer satisfaction and excellent customer service in every aspect of the business to achieve the highest marketing targets.
•Analyze and reporting on the market situation.
•Carry out all the tenders-bids works (quoting - following up - contracts).
•Participate on establishing a marketing plan that is appropriate to both market and company strategy.
•Create and develop marketing relationships with decision makers in Ministries and major companies, and therefore increasing the sales over the set target.
Carrying out regular visits to outlets, following customer’s inquiries and organize stands in outlets.
•Handling marketing, promotional and distribution operations.
•Comprehensive care of customers’ needs.
Master Degree in Human Resources and Development
Diploma in Accounting
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