Rami Tehfa

Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required.

Duties included:
• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
• Collect payment for transportation and accommodations from customer.
• Keeping up-to-date and applying new knowledge to my job.
• Analyzing information and evaluating results to choose the best solution and solve problems.

Contribute to the accessories sales promoting product sales, achieving sales targets, profit and customer satisfaction index.
• Contribute to annual sales plans and budgets to meet the business unit/department strategic planning requirements.
Duties included:
• have experience in aftermarket and accessories sales
• Identify and assign performance targets in terms of sales revenue, customer satisfaction index (CSI), product category and geographical area, based on such factors as stock movement, sales history and forecasts, sales budgets, product mix,
• Contribute to the development and implementation of marketing plans, such as product launch events, promotions, advertising campaigns, in order to help develop sales and market share.
• Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer base and generate business.
• Ensure coordination with the Sales Team and Sales Administration is updated in terms of pricing, specification and stock products.
• Monitor and report on sales activities and performance to the Senior Business Director and take corrective measures as necessary.
• Coordinate with PDI Center for accessory fitment on sold vehicles
• Support sales
• Having team meeting and sharing best practice ideas with management and colleagues.
• Analyzing sales statistics and determining sales potential and inventory requirements.
• Attending accessories and sales conferences and reported to the top management.
• Devised staff schedules wisely to control labor cost.
• Ensured all staff adhered to company policies and standards. Maintained a clean working environment for staff and customers alike. Supported Assistant Managers and Supervisors how to organize, plan and prioritise work Security aware

• receive customer and attend to customer queries on vehicle model and specs
• ensure availability of vehicle in the showroom before delivery
• ensure preparation of customer documentation before vehicle delivery
• attend training and product information
• prepare and submit daily delivery report to manager
• follow up with sales manager on delayed deliveries
• follow up with logistic department and warehouse with regard to commercial vehicle passing delays report to accessory manager when concern raised by customer during delivery
• handle customer comeback in conjunction with the CR representative to resolve concern in timely and positive manner
• check employee attendance and report absence and attendance exceptions plan annual leave plan for employee and overtime sheet on E - Synergy for management approval
• provide on job training and coaching to staff and provide information and necessary material to staff to carry out the job

• To co-ordinate with units group in promoting all accessory sales for all the branches.
• To liaise with sales personnel and interact directly with customers for pricing and fitting charges.
• To visit different branches on regular basis to ensure that cars are displayed professionally and with proper pricing attachment.
• To train and equip sales personnel with necessary sales details and to provide proper price list and to ensure that sales people have updated price lists at all time.
• To liaise with marketing department for print of sales (POS) materials.
• To ensure that accessories are fitted as per customer specifications with respect to quality control and to give correct delivery dates to sales personnel.
• To offer quality auto accessories to Toyota and Lexus showroom.
• Organize and motivate sales staff to achieve sales targets.
• Product display in showroom.
• Interact with parts department and local suppliers for the necessary purchases of accessories.
• Monitor inventory levels.

• Marketing, preparing purchase orders and preparing price lists.
• Responsible for shop presentation and cash handling.

• Participate in watch Expo.
• Provide and maintain a high level of customer service.
• Demonstrate a range of watches features and benefits to customers.
• Responsible for shop presentation and cash handling.

• To promote the company products and processes through effective sales techniques.
• Generate new business whilst maintaining strong working relationships with customers.
• Communicate with everyone from the home renovator to trades people with exceptional customer service skills.