General Manager Operations
Mura Bustan Compounds
Total des années d'expérience :20 years, 4 Mois
• Directed operational oversight of the property, set budgets, and managed operational staf to increase work eficiency by 50%.
• Increased revenue by 90% and profit by 150%, demonstrating sustained success.
• Coordinated marketing activities with property promotion, leveraging social media and housing platforms to highlight available rentals.
• Increased service delivery to the highest standards and achieved a 4.3%/5 customer satisfaction ratio.
• Improved internal operations and outlined policies and procedures, which minimized long processes and cost reduction by 20%.
• Analyzed daily operations and execution of feasibility studies, resulting in the best renovation value achieved: a 20% reduction in OPEX, a modern and efective design, and maximal ROI turnover.
• Facilitated a six-month deal with MOH to accommodate their team during the pandemic, corresponding with a high contract value. This increased our annual revenue by 50% and occupancy by 30% compared to the forecasted budget, where we achieved a high GOP ratio of 48%.
• Achieved business plan objectives, forecasted revenue, and exceeded budget targets by 15%.
• Directed daily hotel operational activities, including improving guest experience, standard adherence, and cost management to drive revenue growth, which resulted in an increase of 10% in GOP.
• Allocated budget resources, developed strategic plans, and communicated business goals to safeguard smooth operations, which resulted in a 20% increase in occupancy, achieving 10% in ADR.
• Increased hotel business through multifaceted marketing strategies.
• Directed the hotels daily operations and services, ensuring high standards and maximum guest satisfaction, where we achieved 9.2 GSI on booking.com.
• Developed and implemented policies and operational strategies, which minimized the operations process and enhanced guest experience.
• Demonstrated a reputable image and participated in marketing and public relations eforts, which increased our occupancy rate to 90% in the soft opening stage with an end-of-year budget bottom line of 30%.
• Coordinated with department heads to set goals, review performance metrics, and address challenges.
• Achieved GOP 55% and a 20% increase in occupancy rate compared to the budget.
• Evaluated competitors oferings periodically to identify potential opportunities or threats within the market.
• Coordinated with departments overseeing room bookings, front ofice, maintenance, housekeeping, and concierge services to guarantee top-notch service for all guests.
• Analyzed room revenue, focusing on yield management RevPar, fostering and sustaining professional relationships, and conveying management strategies.
• Analyzed data on guest feedback, industry trends, and competitor oferings to make informed decisions about pricing strategies and special promotions.
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.