IT Technician Support
Netcom Infotech India
مجموع سنوات الخبرة :11 years, 1 أشهر
Experienced in IT Sales and Technical Support, I specialize in IT consulting, designing robust IT infrastructures, and providing technical assistance. With expertise in troubleshooting, maintenance, and installation/upgrades of operating systems and applications, I ensure seamless functioning of WAN/LAN/CCTV/PBX/Biometric Attendance systems. Proficient in managing network equipment, including routers, modems, and switches, as well as hardware like laptops, desktops, printers, and scanners. Skilled in email management platforms such as Microsoft Teams and Outlook, I also have hands-on experience with cloud computing services like AWS and Azure, ensuring efficient operations in today's digital landscape.
In my role at Al Wabra Wildlife Preservation, I oversee comprehensive network and desktop support, ensuring seamless operations across various IT systems:
Network Support: Responsible for LAN setup, configuration, and troubleshooting, including WiFi access points, routers, Sonic firewall, MPLS Cisco switch monitoring, network scanners, printers, CCTV, biometric attendance machines, and fiber converters.
Desktop Support: Proficient in setting up, configuring, and troubleshooting all Windows operating systems and MS Office suite, including server management with Windows Server 2008 R2 and CentOS, Acronis Backup monitoring, Active Directory setup, DNS, DHCP, and Outlook email configuration.
Hardware and Software Support: Provide extensive support for desktop computers, laptops, printers, and projectors, ensuring optimal functionality.
Social Media Management: Managed the company's official Instagram and Facebook pages, enhancing online presence and engagement.
In summary, I excel in maintaining robust IT infrastructures and providing efficient support to facilitate smooth operations within the organization's technological ecosystem.
Masters Degree in Computer Application (full time course )
Bachelors Degree in Computer Application (full time course )