Store In-Charge/Supervisor
Nestle Toll House Cafe
Total years of experience :21 years, 5 Months
With focus on daily Management of Business Operations, leading the Team, controlling variables that may affect P & L and looking for more sales opportunities.
• Supervising, motivating and developing team members and recommending recognitions.
• Handling and swiftly resolving customer complaints in a professional and effective manner.
• Controlling management accounts with attention to essential criteria for net profit, including sales, wastages, wages, cash control and store expenditure.
• Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organization and time management.
• Supporting management and staff to help create their own successful and productive team and become effective team leaders.
• Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities.
October 28, 1998 | Bachelor of Science in Commerce - Management Saint Louis University, Baguio City, Philippines