Order fulfillment and Customer service representative
independent Contractor
Total years of experience :11 years, 7 Months
Assist customers via Zendesk
Order management from Shopify and CRM
Order Entry and procurement for B2B and B2C
Perform Market Research to open new B2B leads
Take high volume of incoming calls to assist customers. Problem solving skills (Technical, Billing, Technician Dispatch may be required), and 90% First Call Resolution, 5% Upsell of clients products and services
Senior Customer Services Associate Convergys Philippines November 2, 2010 -Present
UP-Science Ayala Land Technohub
Diliman Quezon City
• High Speed Internet / Digital Voice Technical Support
• Supports Settings for Connectivity, Gateway, Home Networking, SMTP, POP3, Port Forwarding
• Modem Provisioning, Activation of Internet Service
• Sales Representative- Process Upgrade of Services
• Process Payments, Reactivation of Service
• Billing Concerns
Tertiary: Bachelor of Science in Civil Engineering 1997-2002 Colegio dela Purisima Concepcion Roxas City, Capiz
Secondary: High School 1993-1997 Capiz National High School Roxas City, Capiz
Grade School: Primary and Intermediate 1987-1993
Don Francisco Dinglasan Memorial School Roxas City, Capiz
