Technical Support Engineer/IT Staff
Alorica Philippines
Total years of experience :9 years, 9 Months
1. Alorica Philippines 2007 - 2009
Position Title (Level): Technical Support Engineer/IT Staff
Industry: Call Center / IT-Enabled Services / BPO
Work Description: ❖ In charge of monitoring and maintenance of personal computers like Emachines, Gateway, IBM and Dell and Networking ❖ Network Installation like Remote Desktop, VNC, Routing and TCP/IP Configuration ❖ Create network login ❖ Network peripheral installation & maintenance such as modem, switches, network cabling ❖ Data File Back-up of end-users ❖ PC Format and installation of different operating system and MS Office and other application needed of the end-user ❖ Network Printer set-up and installation ❖ Allow end-users to access shared folders to their designated accounts/departments ❖ Installation of Nortel and Other Application for Different accounts Like Sony, Panasonic, Sanofi, and Globe, Nestle, DLink, Emachine ❖ Monitoring and maintenance of Windows 2003 server (Active Directory) Configuring SMTP/POP3 service. ❖ Administering AVG Anti-Virus services and updates ❖ Monitoring Telco Concerns like Phone Installation (Nortel) ❖ Symposium Installation ❖ Phone support to operations ❖ Escalate to clients either local or international when there is issue regarding applications provided by clients and website access error ❖ Create Trouble Tickets for the down issue either local or international accounts
2. Crolific Garments Manufacturing Corp. Feb 2003 - 2007
Position Title (Level): P.O.S. Administrator
Industry: Manufacturing / Production
Work Description: Handling two POS system: POSABLE (old) and BARTER POS (new) . Check connectivity of every-end users to server, stores can upload and download transaction going to head office (vice versa), generate inventory reports, adding user codes, giving user rights to every end-user what module they are only going to access, store visits nationwide (spot checking), retraining/reorientation of every end-user (head office & stores), ensures every pos machines of boutiques are in good condition and masterfiles must be up-to-date. data and file back-up. Reformat and reinstall operating system, office, pos system and other software needed for the operations in order to run the PC.
3. Crolific Garments Manufacturing Corp. Sep 2002 - Feb 2003
Position Title (Level): Technical Support Staff
Industry: Manufacturing / Production
Work Description: data and file back-up, attends and assist users on using their PCs, virus removal, provides internet access to users, virus removal, server daily check-up
4. Crolific Garments Mfg. Corp. Apr 2002 - Sep 2002
Position Title (Level): Data Encoder
Industry: Manufacturing / Production
Work Description: encodes collected barcode sales of all outlets, generate weekly/monthly reports such as Weekly Status Report of Sales Encoding (WSROSE), Weekly Monitoring of Fast Moving Items (WMOFMI), Cumulative Reports for WMOFMI, Monthly Sales Achievement Report, Daily Sales Report, Monthly Inventory Report. Monthly Sales Trend Report, Monthly Data Analysis Report.
5. AstroProm Corporation - CLIENT:GlaxoSmithKline Nov 2000 - Jun 2001
Position Title (Level): Trade Marketing Staff
Industry: Healthcare / Medical
Work Description: assists in administrative and I.T. works, filed and kept records, designed forms to be used by the Managers, Coordinators, and other users, encode data to system, generate Stock Monitoring and Inventory Reports, coordinate to Supervisors and Managers for the incomplete reports, processed and validates report for the inconsistencies, encodes product products requisition to JDE system connected to IBM AS400
6. Suyen Corporation (BENCH) Oct 1999 - Mar 2000
Position Title (Level): Sales Clerk/Stock Clerk
Industry: Manufacturing / Production
Work Description: assist customers what they need, selling clothe items, kept inventory updated, generate report what is fast moving (most selling) and slow moving items.
7. Jollibee Food Corporation Sep 1997 - 1998
Position Title (Level): Service Crew (Dining)
Industry: Food & Beverage / Catering / Restaurant
Work Description: bussed, dining assist, maintenance of the cleanliness of dining area
8. Jollibee Food Corporation Apr 1997 - Aug 1997
Position Title (Level): Service Crew (Dining)
Industry: Food & Beverage / Catering / Restaurant
Work Description: bussed, service assist to customer, maintain cleanliness of the dining area
Bachelor's/College Degree of Computer Science/Information Technology Graduation Date: 2000 Major: Designing & Analyzing Institution/College: Systems Technology Institute - College, Philippines CGPA: 95/100 JobStreet English Language Assessment Score: 31/40
