Senior Hospitality Trainer
Laureate vocational Saudi Arabia
مجموع سنوات الخبرة :23 years, 4 أشهر
• Teach classes with up to 25 students and for up to 25 hours of in class instruction per week
• Maintain positive rapport with all students and create a positive learning environment to adequately communicate lessons
• Enforce the student management and disciplinary policies of the Institute
• Participate in hospitality curriculum development and planning with other Hospitality Instructors and Curriculum Developers
• Coordinate with other Hospitality Instructors and Curriculum Developers to integrate curricula and monitor student progress
• Perform clerical duties as required relating to textbooks, instructional supplies, student reports and records, attendance reports, and others
• Perform any other related duties as assigned
• design new training programs to meet each client needs and
• Prepare weekly trainees evaluation report.
• Establish a training library of books, videos, journals and audio-visual materials to assist trainees in their training programs and for their personal development.
• Monitor the progress of the Training Business Plan for each client individually to ensure that the training objectives are being achieved.
• Prepare reports on the activities and tasks carried out in accordance with the institute system of reports.
• Monitor the achievement of the standards adopted through follow-up and analysis of periodic reports and take appropriate decisions to avoid or compensate for error.
• Organize and maintain the information, data and documents necessary to make decisions that fall within the scope of the job.
• Supervise and prepare of policies and procedures related to the work and proposing future amendments.
• Communicate with other departments and provide them with the required information within the framework.
• Prepare the training schedules and coordinate with the Department of Admissions and Registration.
• Supervise the preparation of Exams schedule in coordination and cooperation with the Admissions and Registration Department, forming its committees and following up on its work.
• Supervise the preparation of schedules and committees for repetition exams.
• Supervise trainees outside visits.
• Plan and supervise the on-job training program for trainees.
• Prepare graduation files for all graduated batch/group.
• Apply any new policies or procedures from the Technical and Vocational Training Organization.
• Responsible for training new trainers.
• Evaluate trainer’s performance biannually.
• Making sure trainers are committed to and following institute’s policies and standard procedures.
• Supervising student activities committee.
• Supervise daily training operations.
• Identifying and assessing future and current training needs.
• Conduct effective induction and orientation sessions.
• Supervise the work of trainees guidance committee and follow up on any academic issues or needs.
• Communicate with the faculty about trainees performance and their behavior.
• Use both institute’s and client’s benchmarks to monitor success of training programs and amend the efforts accordingly.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Reviews next day’s arrivals for all expected VIP guests.
• Coordinate and partners with clients training manager to obtain / create specific training guides, standard operating procedures and operations-based training materials.
• Maintain a keen understanding of training trends, developments and best practices.
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and
• operating procedures
• Appraise team’s performance and produce regular reports
• Taking duty manager shift on weekly basis.
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients.
• Increasing REVPAR and gaining market share versus our competitive set through an aggressive direct sales effort and
• Strategic e-commerce sales and marketing efforts.
• Utilizing revenue management techniques by profitably negotiating room rates and function space commitments in order to
• Enhance the hotel's financial performance.
• Overseeing the development and implementation of departmental strategies and ensuring implementation of the brand service
• Strategy and brand initiatives.
• Increasing REVPAR and gaining market share versus our competitive set through an aggressive direct sales effort and
• Strategic e-commerce sales and marketing efforts.
• Utilizing revenue management techniques by profitably negotiating room rates and function space commitments in order to
• Enhance the hotel's financial performance.
• Overseeing the development and implementation of departmental strategies and ensuring implementation of the brand service
• Strategy and brand initiatives.
• Creating and implementing promotions to attract new business travel accounts and stimulate repeat business.
• Preparing effective correspondence and rate agreements with clients and maintaining internal booking reports.
• Analyzing and solicit RFP's ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.
• Taking duty manager shift on weekly basis.
• Creating and implementing promotions to attract new business travel accounts and stimulate repeat business.
• Preparing effective correspondence and rate agreements with clients and maintaining internal booking reports.
• Analyzing and solicit RFP's ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.
• Taking duty manager shift on weekly basis.
• Acquire new local/regional accounts.
• Create extensive database of (potential) clients
• Investigate alternative markets for the different hotels in different seasons and make an adequate plan.
Account management regarding existing clients with the aim to extend business and create future partnership based on account plans.
• Be up to date with relevant market developments.
Advise Hotels and management on developments and opportunities within the market place.
• Execute regular competition analysis regarding the target market.
• Attend several Business Networking Events.
• Report activities and results on a monthly basis through the weekly sales report.
• Promote all MENA value drivers.
• Develop and execute sales activities such as Sales Missions, Client events and Trade Fairs.
• Deliver excellent guest service, at all times.
• Assist in keeping the hotel reception area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Administer all reservations, cancellations and no-shows, in line with company policy.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing rooms sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks.
• Always adhere to all company policies and procedures and licensing laws.
• Be involved and contribute at team meetings.
• Carry out instructions given by the management team.
• Deliver excellent guest service, at all times.
• Assist in keeping the hotel reception area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Administer all reservations, cancellations and no-shows, in line with company policy.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing rooms sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks.
• Always adhere to all company policies and procedures and licensing laws.
• Be involved and contribute at team meetings.
• Carry out instructions given by the management team.
• Answer the phone at the front desk to respond to current and prospective guests’ needs
• Book reservations for individuals, families and groups as required
• Greet walk-in guests and guests with reservations when they arrive at the front desk
• Schedule special services, such as spa treatments, when guests inquire
• Refer guests to local amenities and venues
• Communicate guests’ requests and complaints to the appropriate department.
• Assist other Front Office departments whenever needed (Concierge - Bell Desk - Business Centre - Uniform Service - etc.)
• Provide excellent customer services at all times and ensure customer satisfaction.
• Greets and welcome guests in a friendly and professional manner.
• Provide information regarding rooms and make room assignment according to customer requests.
• Perform check-in and check-out of guests.
• Make room reservations, cancellations, confirmations and registrations based on guest requests.
• Answer hotel switchboard and handle mails, messages, faxes and wake-up calls accurately.
• Report Manager immediately about any unusual events, accidents and security issues.
• Post charges to room and receive card and cash payments.
• Prepare reports for Manager regarding check-ins, check-outs, housekeeping, and other guest services at the end of shift.
• Adhere to department policies and procedures.
• Answer guest inquiries and address guest needs timely.
• Handle guest complaints and problems promptly.
• Maintain the facility clean, safe and organized.
• Maintain up-to-date knowledge about hotel services, promotions, special packages and features.
• Count bank at the beginning and end of shifts and keep bank secure.
• Review and execute the daily duties assigned by Manager.
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