رامي العسكري

- Job description and responsibilities.
______________________________________________
Managing a team of,
• Payroll & Personnel Head with 10 accounts executives.
• Recruitment Section Head with 42 recruitment coordinators, Specialists and senior specialists.
• Employees Relations Manager with 6 ER Specialists.
• Organization Development Head with 1 Senior Specialist.
• 2 HR Accounts Management Managers with 11 HR Accounts management executives.

Scope & Purpose:
Responsible for the overall implementation of the operational side of the human resources function, providing full professional services for all the company staff in a very unique attractive developmental environment Making sure from fairness, Equity and rewarding against performance.



Roles & Responsibilities:
1- Set the organization chart with every single title’s analysis, job description clarification and assessment.
2- Set the organization’s salaries structure to compete with the local market and to be suitable with every title job description.
3- Develops and administers various human resources plans and procedures for all company personnel.
4- Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems.
5- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
6- Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.
7- Sourcing, Staffing and searching for alternate sources for hiring.
8- Directing the recruitment team’s performance to compete with the day to day challenges and to be able to hire at least 400 employees a month.
9- Maintain HR project plans, collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables, Implementation - Coordinate the rollout of new tools and systems including delivery of standard operating procedures, workflow diagrams, training materials and post-launch support resources.
10- Monitoring the processing of Payroll for all company staff processing all completed staff timesheet reports in a timely & correct manner, expenses claim advances, deductions & extra effort inclusion of the payroll.
11- Analyzes wage and salary reports and data to determine competitive compensation plan.
12- Facilitating the on boarding of new employees to the company; Furthermore, the induction of new staff to the company & ensure all general administration procedures for new staff are complete.
13- Overseeing disciplinary processes within the Company not limited to issuance of warnings to termination of staff as & when needed.
14- Handle & resolve conflicts among staff in the company with the full coordination with the Company Management. Prepare a log sheet documenting all occurrences.
15- Handle confidential information with discretion, and deal with professionals inside and outside the Company.
16- Prepare reports, corrective actions and action plans to the upper management.
17- Initiate and Follow the company policies and make sure from its effectiveness.
18- Monitor the company attrition and find out a solution to retain the good calibers.

WASLA Outsourcing Aug 2012 - Jan-2014
Payroll & Personnel Manager

Duties and responsibilities:
1. Setting the yearly budget for my department according to the company missions, short and long terms plans.
2. Setting yearly, quarterly and monthly plans for the company social insurance, Overtime and hiring budgets
3. Coordination and management of entire payroll function in range of 5 million EGP monthly for around 2500 employees.
4. Responsible for Attendance, leaves, calculating special Payment and reconciliation of bonus payments, variables, incentives and penalties.
5. Work, Monitor and manage a lot of systems and applications like ( Attendance system, HR -Payroll and Personnel System ( Smart HR) and Flosy system for salary transfer)
6. Develop and enhance our service (Payroll & Personnel) quality through a well trained team and solid processes.
7. Improve my team members skills
8. Maintain a secure and legal situation for all staff in sort of labor and social laws.
9. Manage and supervise direct reports within the Payroll Team.
10. Manage Company Benefit programs
11. Checking and auditing of all payrolls, ensuring legislative & award compliance (tax compliance etc
12. Responsible for Social insurance for more than 2500 employees in 4 different social offices/
13. Responsible for Labor offices relations and complaints handling
14. Responsible for Health insurance.
15. Responsible for dealing with 4 banks in addition to EBC Company for salary transfer service.
16. Handling the hiring process, employees contracting, employees filing, Contracts renewal and end of services process.

17. Calculation and payment of termination payments (resignation/retirement/redundancy
18. Calculation, payment and reconciliation of payroll tax

WASLA Outsourcing Aug 2010 - Aug 2012

Vodafone HR Account Manager
Duties and responsibilities: 1. Responsible for client communications and confliction resolutions.
2. Ensures that all processes and procedures are completed, quality standards and customer expectations are met, and that project is profitable.
3. Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
4. Aware and in pursuit of opportunities for account growth involving the Account Director, Sales or other Q-Bridge support.
5. Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
6. Understanding of company capabilities and service, and effectively communicates all offerings to the client and the agents too.
7. Reports to the Account Director, providing regular input on all account activity,
8. Beside daily, weekly, monthly and quarterly tasks as.

Vodafone Local & Off Shore Account.
• Monitoring hiring plan and communicate the interviews feedbacks
• Set new classes inductions
• Handle new agents logistics like collecting hiring documents, signing contracts, Medical registration applications, VPN and bank account opening
• Update and organize the Project's manpower and Headcount sheets and follow up transfers inside the project.
• Prepare Payroll and send it to HR
• Prepare accruals and send it to Vodafone and WASLA sales and marketing
• Finalize Vodafone invoices with the financial department
• Follow up the pending invoices
• Apply all agents' requests and direct them to the concerned parties "Resignations, Medical approvals and refunds, HR letters and etc "
• Organize the cash salary with WASLA accountants.
• Make reports and analysis to WASLA and Vodafone management
• Deliver all agents and leaders issues to WASLA via communication channels.
• Handle all Employees benefits provided by Vodafone or by WASLA.

Mar 2008 - Aug 2010
Vodafone Call Center Supervisor
Duties and responsibilities:
• Manage a team of 15 agents
• Provide all required support, Learning, Coatching, Advising and motivation for all of them
• Monitor Operations performance and maintain Vodafone quality standards
• Handle Customers complaints when they asked to talk to managerial level
• Monthly meetings and one on one beside the business review
• Report all my team performance to the top management
• Handle the customer care Floor supervisor twice per month where be responsible for monitoring and maintain all service levels and the running operations inside all Vodafone Queues "Around 6 Queues ".
• Own the Task of (Call Center Team leaders Availability) with aligning with Leaves administration department and Work Force too to guarantee the maximum availability of all leaders comparing with business needs.