Ramy Elsayed

2009-07 - Current Senior IT Manager
Majid Alfutaim Carrefour Hypermarkets, Abu Dhabi

• IT Assistance Manager (2009-2011) for GCC Countries- Supermarket
1- Responsible on New Stores opening in terms of
ordering IT Assets, IT Drawing and hardware installation
2- Setup all IT systems and interfaces
(Network devices, PC, Cash line Terminals, Scales, LDT)
3- 24 hour 1st layer Technical Support

• Technical Support Manager-service Desk (2011-2014) INT-HO
1- Initiating JIRA as an internal communication tool between users and Experts
2- Member of team responsible of deploying loyalty Program in Carrefour UAE "Carrefour Myclub"

• IT Support Manager -Emerging Countries (2014-2015) (Jordan, Iran, Pakistan, Lebanon, Georgia, Kenya)
1- Follow up with Country Managers outside UAE, to deploy new projects and new standard,
2- Review all monthly tasks and Periodical tests
3- Prepare the Yearly budget for all stores in each country




• Senior IT Manager Abu Dhabi region :(YAS Island, Deerfield’s Mall, And Masdar mall (2015 -Current)
1- Oversee regular checks to ensure the hardware and software are fully functional
2- Ensure preventive maintenance is done for all devices under the Annual Maintenance Contract (AMC)
3-Ensure implementation of the IT security procedures and guidelines to ensure the protection and confidentiality of all company data
4-Coordinate with vendors and suppliers to ensure that relevant tasks are carried out in line the service level agreement of all IT maintenance contracts
5- Managing my teams in each store in terms of technical gaudiness, and Personnel
6- Develop and implement on the job-training for the team
7- demonstrate a quarterly performance appraisal
8- Preparing a Yearly Budget
9-Maintained Yearly Audit records, including System managements and network health check

Achievements:
• Collaborated with team of Maxxing CO. in the development of Loyalty Program
• Collaborated with Support Team in the Deploring Self-checkout System and Scan & go system
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Organizing Thirty New opening for supermarket and Two Hypermarket

1- Member of opening team

2-Handling all monthly yearly inventories

3-1st Layer Support for all end users in terms of Microsoft Application, and Retail Applications (Cyrus, SMA)

4-Oversaw daily performance of computer systems

5-Managed network devices and connectivity performance

6-Troubleshooting, security patching and maintenance