Head Of Operations
confidential
Total des années d'expérience :20 years, 6 Mois
lead of the entire sales operations department, overseeing all of its activities . responsible for driving sales efforts in order to enhance the business's position with consumers and to solidify the position of the business in the market.
leads support functions essential to sales force productivity, efficiency, and automation. These accountabilities include business planning, reporting, data analytics, market research, sales quota setting and management, sales process optimization, sales program implementation, sales force incentive compensation design and administration, sales force recruiting and support, and Power BI report management.
Manage key account sales activities and maintain relationships to forecast and plan sales and identify new business opportunities to ensure leveraging client relationships to contribute to Leader Group sales growth and achieve strategic and financial goals
Manage the Store operations Over 8 Categories. o Retail Operations
o Inventory Operations
o Store Orders Operations - Replenishment Manage KPI's, Scorecard
\[July 2020-December 2020\]
o Customer Service - Ensure that all store employees understand Company customer services philosophy as laid down in C.C.A.R.E and Ensure that store management demonstrates superior customer service
o Cost to Serve - Manage the analysis and quantification of all the activities and costs incurred.
o Perfect order Request fulfillment--the percentage of orders meeting customers' needs with complete
and accurate delivery and be sure that no damage items Inside store
o Sales Performance— Identify sales opportunities, Responsible for aggressively promoting sales on the
floor, Take appropriate action to ensure that the store is maximizing sales of every item and every
category
o Loss Prevention& Safety-- Ensure that the store environment is safe for employees and customers,
Detect common signs of shoplifting, theft and other security risks and promptly communicated to loss
prevention and Comply with all Safety & Security procedures
o Operational and merchandize Maintenance—Ensure understanding and compliance of all operational
programs through the store, Ensure understanding and compliance throughout the store of all merchandising programs, Ensure proper management for P&L to maximize profit as well as develop action plan for not realized profit
o Training and Product Knowledge -understand and explain the financial programs and sales programs to employees, Ensure changes to company policy or procedure are communicated to the staff in timely manner
Responsible for the overall performance of store across all measurements and delivering required store standards throughout to maintain the required brand standards of eXtra with high sense of urgency, high energy level, attention to details and philosophy of hands-on management. Responsible for the development of all employees in the store to create a first class shopping experience for every customer and constantly demonstrate our company culture of “C.C.A.R.E” by treating employees as individuals with dignity and respect
Responsible for aggressively driving store sales and profit growth by insuring a friendly, well trained customer responsive team that is highly visible on sales floor. Responsible for the overall of Store Sales and Services performance whilst maintaining store standards with high sense of urgency and high energy level. Attention to details, demonstrating the philosophy of hands-on management while exercising our company culture of “C.C.A.R.E” and by treating employees as individuals with dignity and respect.
Additional Responsibility & Achievements:
•Communicate effectively with customers, resolve customer’s concerns/complaints in a positive manner.
•Communicates regularly with management team regarding service issues. Achieve or exceed customer service standards, both internal and external.
•Ensure customer relations policies and procedures are being followed. Ensure employees schedule is according to business needs
•ensure that refund policies and procedures are followed
•ensure control measures are in place and well communicated to his leadership team in areas of inventory receiving, inventory control, inventory condition, out of stock issues, safe working condition, cash control procedures.
•Security and Safety:
•ensure that all employees are afforded a healthy and safe working environment
•Report to manager in charge and take appropriate action regarding all accidents, injuries, unsafe conditions.
•Knowledgeable of procedures and takes appropriate action in case of fire, theft or other emergencies.
•Controls:
•Financial Accountability:
•ensure that refund policies and procedures are followed
•control factors that cause shrink
•ensure store supplies are available and within budget
•assist in investigating unusual shortages or cash discrepancies
•Labor management and productivity: ensure the adherence to over all store staffing levels. Assist store general manager in identifying and resolving performance issues.
•Operational Standards Implementation:
•achieve zone compliance with company Standard Operating Procedures (S.O.P)
•Merchandising Standards and Selling :
•inspects front and back end daily for presentation and cleanliness issues
•keep all front and back end merchandising racks/ coolers full, neat and in accordance with Plano grams
•Ensure all department standards are met on a daily basis
•accountable to communicate company policies and procedures throughout to all employees in the store
Responsibility & Achievements:
* Handling and Manage all warehouse operations (receiving, shipping to inside Showroom, sorting, stock taking………)
•Receive more than 30 Purchase Order and 10 Inter-Org-Transfer daily from all Regions.
•Managed and Supervise 3 employees to ensure that Storage and all Daily Operations are properly& distribution functions meet corporate quality standards.
•Support and fix any problems that we facing between all Suppliers and our Purchasing department.
•Updating and using Oracle System.
•Official communications with the Purchasing department and finance department and Buyer and Suppliers (Mails)
•Daily, weekly, and monthly status reports as required for tracking continuous improvement within the corporation
Responsibility & Achievements:
•Handling and Manage Daily Cycle Count
•Daily, weekly, and monthly status reports as required.
•Handling the differences between items quantities and Prices and Treatment the discrepancy.
•Support and fix any problems that we facing between all Suppliers and our Purchasing department.
•Updating the Oracle System and Post the new quantities.
•Official communications with the showroom department and finance department and Supply Chain department.(Mails)
Responsibility & Achievements:
•Supervise on 33 Warehouse (Raw Material Warehouses, Spare parts Warehouses, Work in Process Warehouses and Finish Goods Warehouses)
•Handling all warehouses operations (receiving, shipping, sorting, stock taking………)
•Updating and using EXE (Warehouse Management system)
•Support and fix all problems that our Team Facing on EXE System “4 factory-33 Warehouse”
•Official communications with the Planning Team and Supply Chain department.(Mails)
•Responsible for the overall shipping, receiving and inventory processes.
•Daily, weekly, and monthly status reports as required for tracking continuous improvement within the corporation.
•Responsible for distribution to retail shops “ Finish Goods Warehouses “ and handling all transportation issues
•Managed and trained over than 250 employees to ensure that Storage & distribution functions meet corporate quality standards. and how to using EXE System
Responsibility & Achievements:
•Handling and Manage all warehouse operations (receiving, shipping, sorting, stock taking………)
•Responsible of coordination between Supply Chain department and their Agent in Egypt. to ensure that all agent received all daily Orders.
•Managed and Supervise 19 employees to ensure that Storage and all Daily Operations are properly& distribution functions meet corporate quality standards.
•Responsible for distribution to retail shops “15 Store in Egypt in 2007”and handling all transportation issues.
•Updating and using EXE (Warehouse Management system)
•Official communications with the client (Mails)
Responsibility & Achievements:
•Complete of all administrative processes for soccer team.
•Finalizing the arrangements for subsistence.
•finalize all hotel reservations and train booking and flight booking for team transportation
•Responsible of coordination between Club department and Ministry of Water Resources and Irrigation. And Egyptian Federation for Football to ensure that all administrative processes are done correctly.
•Daily, weekly, and monthly status reports as required for tracking continuous improvement within the corporation.
B.Sc. Accounting.